“This product made me react severely like nothing I’ve ever experienced before. I used it once and broke out in a sever allergy which was terribly heartbreaking because I don’t have money to buy again. I am a single parent and ended up writing to Dermalogica but they weren’t very helpful in allowing me to return and exchange for the cleanser I would normally use. I’m so disappointed. Don’t recommend this at all.”
Hi, thank you for taking the time to share your experience. We’re truly sorry to hear that you had such a severe reaction. We understand how distressing this must have been, especially when managing sensitive skin and personal circumstances.
We’ve reviewed your case and can confirm that a refund has been issued. We also want to sincerely apologise that your interaction with our team didn’t meet expectations. Your feedback is incredibly important to us, and we’re committed to improving both our products and our customer support.
If there’s anything more we can do to assist or support you, please don’t hesitate to reach out directly. We genuinely appreciate you bringing this to our attention.
Hi Amanda, thank you for sharing your experience! 🌟 We're delighted to hear that you instantly felt the difference and that your skin is now smooth, soft, and glowing. That's fantastic! 😊
“I use the Lactic Acid sign resurfacing cleanser twice a week as that's enough to keep my complexion bright. I use the moisture cleanser the rest of the week.
I'm a 52 year old white woman”
