“I call them to get insured on my new car but when the heard that my motorcycle was stolen and recovered same day and also i didn't make any claims, the recalculated my premium for my car only to increase by 200£.
Interestingly my motorcycle insurance didn't increase my premium on renewal, in fact it was reduced. Clearly something or someone is wrong.
Now either there is something really wrong with the algorithm they calculate their premioms”
“We were very disappointed with their Home Emergency cover and how they seemed to use the small print and semantics to wriggle out of sorting our ‘emergency ‘ but have renewed along with our car insurance. The sales team rep was excellent. We’re sure most companies employ similar tactics to avoid helping.”
