“I have never bought shape wear before and it wasn’t explained to me by the person who served me. I realised they weren’t what I thought I was buying & tried returning them the next day. Was basically told too bad & maybe I could gift to a friend. So am very unhappily stuck with an expensive pair of undies I will never wear. Probably boosted the salespersons quota though.”
Hi Faye,
I hope you're doing well!
Thank you for your recent purchase with Brava and for sharing your feedback on the Naomi and Nicole Shapewear you bought at our Carindale store on December 3rd. We're sorry to hear that the style isn’t quite what you were hoping for.
We noticed that the items weren't tried on at the time of purchase. While we understand that it’s not always possible to try on everything in-store, we do encourage this when possible to help ensure the best fit and style choice. As a reminder, our in-store purchases are non-refundable, as outlined in our Return Policy.
If you have any further questions or need assistance, please don’t hesitate to reach out. We're always happy to help!
Annalisa
