“Following a mixup with being sent a matt finish pickguard which I was unable to return due to my ineptness in removing it from my bass Armstrongs reached out to me and kindly offered a free replacement.
Within 2 days I received the correct item.
It fits snuggly and the finish is excellent.
How a company deals with problems is an indication of their commitment to customer service.
I'm so glad to be able to say that Armstrongs went above and beyond their responsibility and I would thoroughly recommend the company.”
We are so sorry that this has happened. We suspect that the material was faulty or we accidentally picked the matte black material when cutting your guard. Either way, we have reached out to you by email saying that we are happy to re-cut it and can adjust the template a little to ensure that it fits better than the previous one that was too snug. Alternatively, we can provide you with a full refund.
