Ark Duck & Swan Floating Food 8kg Reviews

4.9 Rating 135 Reviews

About Ark Wildlife:

Carefully selected high quality bird food and wildlife feeds, habitats and accessories. We offer the convenience of an online business with caring, helpful advice from wildlife experts.

We’re here to help you turn your British garden into a place where nature can thrive. From a small pot to a large plot, it’s our job to give you the right tools to make the most of your garden and its inhabitants.

Visit Product Page

Phone:

0800 085 4865

Visit Product Page

“Ducks and swans love this food. When they see us it's a race to get to us for their dinner.”

Helpful Report

Posted 4 weeks ago

“Great service prompt delivery and the swans really cant get enough of it.”

Helpful Report

Posted 1 month ago

“Always great service The swans and ducks love the food”

Helpful Report

Posted 2 months ago

“We live on a minor chalk stream and have around 30 Mallards, a Swan and pair of Moorhens.They LOVE the pellets , floating food is ideal also as seed left on the bank attracts rodents.Delivery always very quick.The only downer is the price hike on this product over last few years,we do not have a dog or cat to feed, so we can live with that..... We love our Ducks !!!!”

Helpful Report

Posted 3 months ago

“We have ducks in the pond at the bottom of our garden and they are particular about their food when it’s good we get 20 30 ducks and we had 30 so it’s good food”

Helpful Report

Posted 4 months ago

“It didn't. The bag was full of mouldy pellets with what looked like animal faeces around the top which I got on my hands. I have spent several hundred pounds over the years with Ark and suggested a goodwill gesture of a refund and replacement bag. I was told it was one or the other and received a refund. Needless to say I will not be ordering more of Ark's (expensive) products.”

Helpful Report

Posted 7 months ago

Thank you for your feedback. We are genuinely sorry to hear about your recent experience and fully appreciate how disappointing and unpleasant it must have been. We are aware that a situation occurred where moisture was present within a sealed bag, when combined with certain temperature and humidity conditions, it resulted in mould developing internally. Unfortunately, in these isolated cases, the outer packaging may appear completely fine, making it impossible to identify which specific bags are affected until they are opened. As such, we rely on our customers to let us know if there is an issue, as you rightly did. Once you contacted our team, our customer service team acted promptly, offered sincere apologies, and presented you with the option of either a refund or a replacement. As a small, independent business, we do our utmost to provide excellent service and premium-quality products, but it's not financially sustainable for us to offer both a refund and a replacement. We understand this may not have been the resolution you had hoped for, but it was offered in good faith and in line with our policy. This is a most unfortunate and rare situation for our food, and we are genuinely disappointed it occurred, especially for a long-standing customer. We value your support over the years, and while we respect your decision, we sincerely hope you might reconsider in the future. Regards, The Ark Wildlife Team.