“Our holiday to Skiathos was cancelled on the day of departure due to storms and flooding. An alternative holiday was booked to travel 4 days later. We contacted APH to amend the dates of the booking but were told that no amendments could be made within 48 hours. We therefore had to cancel that booking with no refund and rebook to park 4 days later and pay the full amount again. I find it unbelievable that a company providing parking for an airport stay makes no allowances for delays and cancellations at short notice. We will definately never use APH again and would definately not recommend them.”
“The parking aspect was effortless as expected, as was the shuttle to the terminal however . The return shuttle experience was shocking. The bus was over full with no control on numbers. The bus failed to stop at Red J/K5 as requested and continued pass to drop people in the blue zone first, insufficient time was given for passengers to exit from the bus which was dangerous closing on people and the driver had to be repeatedly asked to reopen the doors. Not a great way to end a holiday.”
“Arrived ok had to ask for assistance to enter park as bar code not recognised. Eventually got a response and issued with parking ticket. Had to wait over an hour for coach pick up along with approx 100 other frustrated customers. 4 empty coaches passed pick up location L/M9 without stopping ( the last coach was stopped by 2 passengers standing in the middle of road demanding an explanation. Eventually another coach stopped to take some customers to terminal.
On the return too many customers awaiting for coaches, the number of coaches again, some very upset customers had to wait far too long for this transport. The car park must know how many customers would be waiting but obviously didn’t supply enough coaches. The driver of our coach command of English was poor resulting in lack of understanding by some customers . The actual drop off order seemed to be in no logical order resulting in the bulk of passengers getting off at the last drop of point The journey time was around 40 minutes, double that of advertised. In all a poor service.”
