Dear Mr. Gillespie,
Thank you for sharing your feedback regarding your recent experience at Newcastle Airport Long Stay. We’re sorry to hear that you found the car park difficult to navigate and that the lighting was insufficient during your early morning visit.
We take all customer feedback seriously and will share your comments with the car park management team to review signage and lighting, particularly for early morning and winter conditions, to ensure a safer and more convenient experience for all customers.
We appreciate you bringing this to our attention and hope that, despite these issues, the rest of your journey went smoothly. We value your feedback and hope to provide a better experience on your next visit.
Kind regards,
The APH team
“I was pleased to catch the Bus to the Terminal on arrivial, but on return after waiting 10 mins for bus back I decided to walk I was parked in D carpark i walked tru the tunnel down towards car parks followed signs for LS car park and crossed over and cut tru mulitpal car parks to get to D
I had to zig zag up and down to eventually find a way out. car parkmaps & singnage, brightly painted walk ways would be a great helpful espically at night.
otherwise it was grand service”
“Newcastle Airport Long Stay has serious deficiencies in the pedestrian entry and exit routes. Bring with you a good GPS to find your car, as the layout of the paths will make your search a labyrinthine experience.”
