“Had to ring for entry to the parking as the barrier did not recognise my number plate. Had the same problem leaving the park, needed to phone to gain exit.”
“Easy to park. Little waiting time for buses when parking even at 0430 in the morning and no waiting for a bus on return. Fast Efficient well ran service.”
“Waited a while for the transfer bus on a very frosty morning, with a child and disabled passenger. Bus went straight past so had to wait for another one. Cars parked in the disabled part but not in designated bays.”
“First bus was full at pick up. 20 more mins wait and nearly couldn’t get on the second bus the same when returning 25 mins wait in the rain. Poor. Not recommended.”
Dear Mr Hall,
Thank you for your feedback.
I’m very sorry to hear about the delays you experienced with the buses, especially having to wait in the rain on your return. I completely understand how frustrating that must have been, particularly when you’re hoping for a straightforward journey.
Please be assured that we will pass your feedback on to the relevant team, as comments like yours are important in helping us review and improve our service.
Thank you again for taking the time to share your experience, and I’m sorry that we didn’t meet expectations on this occasion.
Kind regards,
The APH Team
