“Unorganised on return - couldn't locate our car. We found it using the car app and it was parked close to the office. Then they had to locate the car keys! Checked the car due to the unprofessional experience thus far and found that the front bumper was unclipped. This was not how we left the car. They had no knowledge of what had happened!”
“As a quite frequent traveller, I have used Maple a number of times before, and all went smoothly. This time, I was very unimpressed. On return to the car park I went to collect my car key from the reception. I asked where my car was and was told "it's on the right". I enquired "whereabouts on the right?" The reply was "it's on the right". No further interest or help. It was dark, it was cold, and there must have been 100 cars "on the right". I found my car using the remote on my key fob. Without that, it would have been difficult to locate. When I got to my car, I found it was blocked in on all sides. No way to get out. Then, the driver of the car in front of mine turned up. His car was also blocked in on all sides. I spoke to a member of the Maple staff who told me "it's the customers fault". Couldn't understand that as Maple staff park the cars. Luckily, the driver of the car behind mine turned up, so when he had moved his car, both me and the driver in front of me could reverse out and get out of the car park.
Totally unimpressed by the couldn't care less attitude by both reception and the other staff member I spoke to.
May well consider using alternative car parks on my future trips.”
