“I am afraid that after comparing it with two other thermometers I found that although the temperature read 38 degrees, my other thermometers read only 35 degrees. Also there was a break in the hatching tray on arrival. With that I was able to return the item and obtain a refund. So return policy was good and the company professional to deal with.”
“Incubator came quickly. Unfortunately the fan was broken and heating up to 20 degrees higher than set. on review I can see this is a common fault with this product. Customer service was incredibly helpful and arranged a replacement. Great response time. I was a bit concerned when I recieved the replacement as it was still reading much higher than the set temp however after 2-3 days it seems to have regulated and is now perfectly accurate”
