“I first emailed with a question which was answered very quickly. I then telephoned to place my order but was told it would be quicker to order on line. I ordered on line which was very easy and straight forward. My order was then delivered quickly. The product I ordered is excellent and should provide years of valuable usage.”
“The furniture is great! Delivery took a day longer than expected as the delivery team met with a traffic incident on the way here so we waited all day with no message from the delivery people or the company. After I rang the company I was told why there was a delay.”
“Very helpful. Product arrived very quickly, and was easy to assemble. There are 3 "stoppers" in the neck to fit different size parasols - would be useful if minimum and maximum diameter parasols were shown on your web site. However, I got the info from a phone call.”
“The first parasol base I received had some paint missing. I sent a photo of the damage and requested a replacement. This was sent within 48 hours but with no communication at all. I didn't know if I was required to return the damaged item or not. Service was very good but communication could be better!”
