“The quality of the products is excellent. Delivery is, as stated, next day, but this is next day after dispatch which is not necessarily the date of ordering. Not a problem but worth considering if you expect to order one day and receive the product the next. Customer service is excellent with a prompt and helpful response to any questions. Assembly of the products is relatively easy. The enclosed instructions were a rather faded copy, but you can print off a clearer set from the website if needed. One point in the instructions for the assembly of a table that needs attention is the reference to spring washers. No spring washers are included. If you view a video of the assembly of a table you will find the demonstrator does not use spring washers even though they are referred to in a line at the bottom of the video. It seems they are not meant to be used, so mention of them should be removed to avoid confusing the customer. The chairs do use spring washers - and they are included. This is a small point but one that could be clarified to ensure customer satisfaction. All in all, the products are of superior quality and will enhance any garden.”
“The delivery of the furniture was excellent and it was very well packed. Instructions were clear but putting it together was very fiddly and took quite a lot of time. The table needed two to assemble it and although I was able to assemble the chairs myself, my husband had to tighten all the screws as it would appear I don't have the strength!”
“Absolutely fantastic garden furniture. Came very well protected and looks amazing in my garden. I would defiantly recommend and buy again in the future.”
“Brilliant furniture, very high quality and an absolute eye-catcher. Customer service is of high quality. Highly recommended. We love our Rose bistro set and the matching furniture. Very easy to set up and high quality.”
“Fast delivery of my *** and chair set. Easy to assemble with straightforward instructions. However takes just as long to unpack all of the individual items which arrived seriously taped. Avoids damage, but takes time to unpack, so factor that into the time it takes for a one person to assemble.”
“The service is great and everything went well with the delivery. All the items are very well packed. The garden furniture is very nice and fully matches the description.”
