“Bad customer service. I ordered Premium Grade Matcha Tea Powder (60g - One Month Supply) since 23rd of April 2023. I didn’t receive tracking number for my order and I haven’t received my order yet.”
Hi Wararat,
We are so sorry for what happened with your order. The issue was your order was shipped without tracking so you didn't have visibility over the order when it was lost by Australia Post.
Since your order, we've made an important change — all orders are now sent with full tracking as standard, giving every customer clear visibility from dispatch to delivery. Your feedback helped us make that happen.
We've reached out to you directly via email as we'd love the opportunity to make this right. We hope to hear from you.
Warmest regards,
Erin
Zen Green Tea
“I absolutely loved this matcha, but unfortunately it does not live up to the “makes 60 cups” claim.. when I got my package- the bag was only half filled and it was finished within three weeks - definitely less than 60 cups!”
Thanks so much for your review. I'm glad you liked our matcha.
Regarding the cup guideline- we based the 60 cups claim based on a 1/2 a teaspoon (1 gram) serve. There is a big range in how people like to prepare matcha. Some like it as a hot tea which is about a 1 gram serve, others make a large latte which can use anywhere from 2-4 grams depending on the strength.
Our matcha is one of the most affordable premium matcha's in Australia per gram, and if you order 6 packets at a time then you get a large saving to help make your matcha even more affordable.
Thanks so much,
Erin
“Really good quality and authentic green tea with nice balance between sweet and bitter taste. I enjoy making lattes with it with a simple combination of Manuka honey, milk and the matcha powder and blend with a blender. Tastes just like the ones you would get from a cafe. Can’t want to try making nama
Chocolate with the powder.”
“the matcha i bought from here is so good and the quality is amazing, i definitely would like to buy more! it has such a nice taste and is so vibrant i love it!”
“Hi Erin,
I'm loving your Zen green Matcha tea powder. I love the quality of the powder. I've tried other powders, and it has left a bitter taste in my mouth, but this doesn't. Easy to make, and I'm looking forward to purchasing more in the future. Would it be possible to get some ideas on how to use it in other ways. Thanks Erin”
“I bought this tea set recently and I am very happy with it! The matcha powder is very high quality, it also smells and tastes great! I drink one cup of this matcha in mornings to give me a caffeine boost!”
