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Awful customer service.
Whilst I can say that via Yell.com a few potential customers came my way, Yell.com had no interest in working with me when my small business had stopped and I needed my advert and account removed.
Their whole online process is extremely outdated and confusing. It feels part of a negative 'wear the customer down' strategy - It has been so impossible for me to have my advert and account removed that for a while, I gave up trying. I've filled their online forms, I've spoken to them on the phone, and I've even attempted to edit my description as 'no longer operational'. Nothing in return and no simple way to close my account. When I do get a call it's an over seas worker trying to sell me their paid services, which is not helpful.
Highly frustrating and stressful experience. Based on this I simply could not recommend this service to anyone.