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The Natural Love Company Reviews

4.8 Rating 3,426 Reviews
96 %
of reviewers recommend The Natural Love Company
Company Reviews Product Reviews
8,077
 Metrics Info
4.8
Based on 3,426 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Next Day
On-time Delivery
98%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Email, Live Chat
Queries Resolved In
6 - 12 Hours
Read The Natural Love Company Reviews
Visit Website

Phone:

020 3951 8054

Email:

satisfaction@thenaturallovecompany.com

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Anonymous
Verified Buyer
“Been waiting for reply as one item not working properly and I haven't had a reply as yet”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“I ordered a two piece device and only one portion works.”
Helpful Report
Posted 2 years ago
Emily C
Verified Buyer
“I was really disappointed with these toys Very weak, didn't feel like much of anything. And mostly pointless patterns.”
Helpful Report
Posted 2 years ago
Kimberly
Verified Reviewer
“Purchased 2 massagers. The first massager, Elemi, has a variety of speeds but the on/off button is on the side where most users hold and for this it will switch from the desired setting to the next without warning. Second massager, Ambrette, has ridges (why?) and is hard to clean and is the epitome of a petri dish. Poor design. I will never recommend these two massagers to anyone. I regret buying both and think the designers may have benefited with more forethought on the final product. booo”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“Terrible customer service. It’s a joke you’re chasing me for a review.”
Helpful Report
Posted 2 years ago
Brandon R
Verified Buyer
“Im not too happy the motor is not powerful enough and the silicone tore off”
Helpful Report
Posted 3 years ago
Angela J
Verified Buyer
“great deal care taken to supply natural products Easy to order Fast delivery”
Helpful Report
Posted 3 years ago
Anonymous
Verified Reviewer
“I was excited about purchasing because I loved the branding and everything about the website/descriptions. When I received the product it was not what I had in mind for a few reasons and so within a day I had emailed them to return it thinking it would be a simple return because the website says "365 day satisfaction promise". After multiple emails, from multiple employees, I am not able to do the return. My experience was the opposite of what the website states, I would not recommend this brand. Hopefully you like the product, but know that you have very low chance of returning without losing out on money if you don't like it.”
Helpful Report
Posted 3 years ago
Hi Anonymous, I am sorry that you decided not to return the toys for a full refund, as we offered you on numerous occasions. For clarity, as per our 365 satisfaction promise, we offer a full refund, or exchange, on any toy you're not completely satisfied with. We understood the reason you choose not to return the items is that you expected a free returns label, which we currently only offer to our UK customers, as per our returns policy in your geography, we are unable to provide such a label for you and ask that you return via your local courier / postal service. We further explained you could use an economy slow shipping option at minimal cost for the return and when we receive proof of dispatch, we would issue the full refund you requested immediately. You decided not to do this. We're sorry for this unfortunate situation but feel we have done everyhting in our power to resolve this for you. As it happens you've decided to keep the toys and we wish you the best, Satisfaction Team @ The Natural Love Company
Posted 3 years ago
David B
Verified Buyer
“Nice things really do come in small packages!”
Helpful Report
Posted 3 years ago
Kari W
Verified Buyer
“Horrible not worth the price”
Helpful Report
Posted 3 years ago
Roo J
Verified Buyer
“I still haven’t received my order even though I requested it within 5 to 7 business days. I understand that it’s Christmas season but I order back on the 10th of December. Can’t blame the postal service because my partner ordered other stuff a week ago, and her stuff has arrived.”
Helpful Report
Posted 3 years ago
Dan A
Verified Buyer
“Ordered on the 12th, not even packed until the 21st, only now leaving the UK. Pisspoor really, doesn't matter how good your products are if they don't arrive.”
Helpful Report
Posted 3 years ago
Anonymous
Verified Buyer
“Have not received my order.”
Helpful Report
Posted 3 years ago
Anonymous
Verified Buyer
“Found the Lube sticky and dried up almost immediately. Not very happy with this product at all. Would not recommend.”
Helpful Report
Posted 3 years ago
Ana P
Verified Buyer
“Sorry the low rate but until now I didn't receive my order.”
Helpful Report
Posted 4 years ago
Rebecca
Verified Reviewer
“Item does not work very disappointed”
Helpful Report
Posted 4 years ago
Jodie M
Verified Buyer
“I am very unhappy about my emails not being responded too. I have sent several emails and no reply. I wanted a refund as it does not work and isn’t charging.”
Helpful Report
Posted 4 years ago
Anonymous
Verified Buyer
“My order didnt arrive. I've been in communication with the NLC about it for the last 10 days but nothing has come of it so far- just emails back & forth with no refund or resent package. Very disapointed and a little concerned where the package addressed to me ended up. There was no card from royal mail...”
Helpful Report
Posted 4 years ago
The Natural Love Company is rated 4.8 based on 3,426 reviews
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