Lidl UK Reviews

2.7 Rating 598 Reviews
39 %
of reviewers recommend Lidl UK
2.7
Based on 598 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Own Driver
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.7 out of 5
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Lidl UK 1 star review on 27th April 2024
Falco
Lidl UK 1 star review on 16th February 2024
Anonymous
Lidl UK 1 star review on 22nd December 2022
Natalie Harris
Lidl UK 1 star review on 22nd December 2022
Natalie Harris
Lidl UK 1 star review on 22nd December 2022
Natalie Harris
Lidl UK 1 star review on 5th November 2022
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Lidl UK 1 star review on 5th November 2022
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28
Anonymous
Anonymous  // 01/01/2019
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Helpful Report
Posted 2 days ago
Shoppped at Lidl Goole . Once again the app does not work and you cannot present the bar code to record the sale and get any offers that may be there. It was not just my phone that could not get the app to work it was other customers also . Is this just a ploy to save giving any discount at the end of the month as the correct target is not recorded !!! Lidl beware a new Aldi will be open very soon as all is nearing completion and the store is directly opposite !
Helpful Report
Posted 3 days ago
I have never come across a series shockingly poor staff as i experienced af the branch in Harparhwy, Manchester. I have been an avoid shopped for a year and in the last few months i have experienced outragious conducts, from an african security guy who felt it was normal to mock a mentally ill customer who raised a complaint abiut the way she was treated in front of me and a manager to two staffs shouting back at a customer in full view of the entire store. The managers appears ro be useless as they fail to fully address they disorderly conduct. Today i cameacross a staff named choudury who was the apathey of a bad staff, he had been antagonist towarda me and acting extremely disprdely towarda me . He together with the aftican security appeared to get a thrill abiur flixing their egos. I have been an avid shopped snd times when i visit the alarm will go off because i have a laptap in my bag and ever since they thrive of acting like i am a theif. Chiidury will try to be more than his posotoon and plays all victimised when i piint out to himabout his behaviour. He began shouting , answerinf back in the store filled wuth customers whilst 2 of his managers said nothinf. A total disgrace
Helpful Report
Posted 4 days ago
Worst wipes ever! The material of the wipe is terrible. It was not that bad before. They obviously tried to reduce the cost and the wipe itself is so slippery on the face that you cannot perform a cleansing job. I really wonder....did these "bright" minds who designed it ever checked the quality? Did they try it to see how bad it is on the skin? I will never buy it again!
Helpful Report
Posted 4 days ago
Poor customer service and lack of stock never properly stocked. Even when you have a free reward guess what no stock pathetic
Helpful Report
Posted 6 days ago
The veg has a short shelf Life I'm throwing it away very quickly in some cases next day bought potatoes twice that had bad potatoes amongst them I opened a tub of their drinking chocolate yesterday and the paper lid was pulled back and half missing what's going on there This concerns me because if items get tampered with then who knows what someone could potentially contaminate it with I am in a position where I can't easily go back to the store either once I've been there to return items Hope when they open the new store they move to in Connahs Quay it will better than this On the positive side the staff on the checkouts etc are lovely
Helpful Report
Posted 1 week ago
Pay attention to the prices!!! Coupon Red Apples 2kg (80230) 15% off today's price £3.29 with Lidl Plus. The last time I bought these apples on 28/3/2024 the price was £2.69. So the price was increased by 22.3% and then discounted by 15% if you have Lidl Plus. So they don't lose, on the contrary, you spend £0.10 more by believing you're getting the deal. Clever isn't it?
Lidl UK 1 star review on 27th April 2024
Helpful Report
Posted 1 week ago
Bought freshona coconut milk from my local Lidl store and could not believe the amount of chemicals in it.Surely coconut milk should just be coconut milk and nothing else.Very disappointed with this product will not be buying it again.
Helpful Report
Posted 1 week ago
I shop at Burnham-on-Sea and the women at the tills are the best - the warmest, friendliest cashiers I've ever met serving the public. They work together very well as a team are very helpful to customers.
Helpful Report
Posted 1 week ago
1782 store Rotherham, staff are always working hard to provide a great store,high stock levels and great customer service. Bakery is amazing and till responses are good.. Keith especially is awesome!
Helpful Report
Posted 2 weeks ago
Aleksa and Joe the manager at Elstow store, I had a purchase issue and they were simply superb, nothing was to much trouble, they even helped carry out the replacement and were cheerful and polite the whole time - thanks
Helpful Report
Posted 2 weeks ago
Lidi in general is very poorly managed there checkouts are rarely maned the staff are unhelpful The produce is getting worse - the veg has a very short shelf life The minced beef now they have changed the packaging is so badly presented and looks more like dog food - vacuumed packed into cheap bags On the whole it’s not cheap and the carpark - be very careful in there as if you get a parking ticket for whatever reason it’s £150 fine
Helpful Report
Posted 3 weeks ago
Just eaten your deluxe lasagna. It was practically inedible and nothing like lasagna as I know it. I don’t know how you can sell something quite so disgusting especially calling it deluxe? Who in your team approves the purchase of this low quality food that damages your company’s image so badly. Suggest they tasta food from Charlie Brigham. Will not return to Lidl until I hear things improve dramatically. You can contact me on 01403 700847. D D that damages yo
Helpful Report
Posted 4 weeks ago
The new store in stoke on trent Lichfield st ,, member of staff, chased shoplifter out of store on to a family estate and pulled the young person to the floor and punched and kicked the person on the floor and stamped on him,,may of shoplifted but no need for that,, that staff member should not work there and I wonder would he of done that to someone twice the size of him ,, hope he gets caught by police or someone batters him like he did to this young person
Helpful Report
Posted 4 weeks ago
The worst experience ever at the Lidl… The worst experience ever at the Lidl London E6 6JF. Paid at the self checkout with my debit card by entering my PIN, there was no receipts as there was a fault on their system and I asked for one. Manager named Thushi went to get one, after 10 min he came back and said there is no any payment on the system, he was very rude accusing me of trying to steal groceries without making a payment despite I’m shopping at the same store every Saturday. He and another woman manager told me to get out of the store by calling security. I left without my groceries, without my money and was verbally abused in the front of all shoppers. Now I’m chasing the customer service for the refund because of their faulty system more than 10 weeks. Yesterday I received an email stating that I have got refund on the 23rd of February but I made a payment on the 24th of February that means I was refunded the day before I made a payment! It is ridiculous! I have raised an issue with my bank and have had take this matter further as I was verbally abused in this store and I have been robbed. Awful experience at the store and appalling customer service Date of experience: 24 February 2024
Helpful Report
Posted 1 month ago
I’ve had a brilliant experience with Lidl customer service after contacting them with a problem related to my parking fine. They have been swift and helpful and assisted with my problem, which I am grateful for.
Helpful Report
Posted 1 month ago
Lidl Shift Manager Bogden at Ashford (Surrey) Store is racist. He discriminate against non-white people.
Helpful Report
Posted 1 month ago
I have been left absolutely shocked by the poor quality of your nappies I bought a pack of size 4+ for my twins been told they are good quality so thought I’d give them a try Well I have gone though a pack in 2 days as with the smallest amount of urine it’s leaking through the complete nappy and onto my children’s clothes so not only have I had to change my children every 20-30 mins I have also had to use unnecessary electric to wash and dry their clothes cos a outfit change every 20-30mins is not on all because you have such poor quality
Helpful Report
Posted 1 month ago
I have noticed that some prices are higher at the till than marked on the shelf.
Helpful Report
Posted 1 month ago
Lidl Oxford, Watlington Road - I wished to squeeze 1L of orange juice, but the 1L empty bottles were missing. I asked if they can refill these, but was told they don't have any. Then I asked the store manager if I could take 2x 500mL for the price of 1L (2x 500mL is more expensive than 1L). He said absolutely not and turned away. The store was not busy, I was there on Monday after 11am. I find this to be bad customer care, and I question if they do not keep 1L bottles intentionally, so people are forced to buy the more expensive version. The orange squeeze machine seems to be in bad condition and not cared about quite often in this store. The bottle holder is broken for quite a few weeks and oranges are not refilled and a bin for cleaning tissue is missing.
Helpful Report
Posted 1 month ago
Lidl UK is rated 2.7 based on 598 reviews