The worst experience ever at the Lidl… The worst experience ever at the Lidl London E6 6JF. Paid at the self checkout with my debit card by entering my PIN, there was no receipts as there was a fault on their system and I asked for one. Manager named Thushi went to get one, after 10 min he came back and said there is no any payment on the system, he was very rude accusing me of trying to steal groceries without making a payment despite I’m shopping at the same store every Saturday. He and another woman manager told me to get out of the store by calling security. I left without my groceries, without my money and was verbally abused in the front of all shoppers. Now I’m chasing the customer service for the refund because of their faulty system more than 10 weeks. Yesterday I received an email stating that I have got refund on the 23rd of February but I made a payment on the 24th of February that means I was refunded the day before I made a payment! It is ridiculous! I have raised an issue with my bank and have had take this matter further as I was verbally abused in this store and I have been robbed. Awful experience at the store and appalling customer service Date of experience: 24 February 2024