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feelunique.com Reviews

3.3 Rating 110 Reviews

59 %

of reviewers recommend feelunique.com

Company Reviews

3.3

Based on 110 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Live Chat, Email, Telephone

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feelunique.com 1 star review on 18th December 2021

feelunique.com 1 star review on 18th December 2021

feelunique.com 1 star review on 18th December 2021

feelunique.com 2 star review on 8th August 2021

feelunique.com 1 star review on 27th October 2020

feelunique.com 1 star review on 27th October 2020

feelunique.com 1 star review on 27th October 2020

2

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“On 10-12-2019 i placed an order with Feel unique.com. totalling 45 pounds. which I was told would be delivered by tracked delivery. when my package hadnt arrived i began to worry as it was a christmas gift. I contacted the company who informed me they would send a new one as my package had got lost in the postal system!! this was now on the 21st of December and of course would not be here in time for christmas, I was not offered a refund from them firstly. I was then contacted by their currier company on the 30th of the 12th to say my package was on the way , with some tracking info. by the 2nd of January it still had not arrived, I contacted the contact again who seemed very un interested, they kept say sorry for ""inconvenience "" on the 3rd January I got notice of delivery, but i had got no delivery to my address, when i tracked the parcel it says it was delivered to a different address! I've contacted the company but they say it was delivered to me, but there is no signature captured for it and I didnt get it. Ive asked for a refund because im trying to deal with this for over a month now and Ive paid out 45 pounds and got nothing im return. im so frustrated , and now the company Feel unique.com are not responding to any of my e mails.”

Posted 4 years ago

“Seriously terrible courier service which they use. I ordered my parcel on 12th Dec and it's now 30th December and the delivery is not on the van despite being promised. DO NOT ORDER FROM THESE GUYS AS THE COURIERS THEY USE ARE TERRIBLE!!! When will I get my parcel now?????? Very disappointed customer and even though I put a lot of money their way and had to go out Xmas eve to buy a second lot of presents, serious hassle, I will NEVER use them again!!!!!!!!!!!!!!!!!!”

Posted 4 years ago

“Seriously terrible courier service which they use. I ordered my parcel on 12th Dec and it's 30th December and the delivery is not on the van despite being promised. DO NOT ORDER FROM THESE GUYS AS THE COURIERS THEY USE ARE TERRIBLE!!! When will I get my parcel now?????? Very disappointed customer and even though I put a lot of money their way and I had to buy two lots of Christmas presents on Christmas eve, serious hassle, I will NEVER use them again!!!!!!!!!!!!!!!!!!”

Posted 4 years ago

“I always seem to have bad experience ordering from here. I put the order through on the 18th is it the 27th now package late, was supposed to arrive today, so unhappy. I ordered from lookfantastic on Tuesday 23rd and package had already arrived. So Dissapointed.”

Posted 4 years ago

“Lost parcel, did not offer any compensation other than re sending item but still having to wait for 3-5 days after waiting nearly 3 weeks on a order over £50. Awful service”

Posted 5 years ago

“Cheap products and fast delivery! Always a happy customer”

Posted 5 years ago

“Delivery was quite delayed and I haven't received any information about the new arrival date”

Posted 5 years ago

“Great for bulk buying of your usual beauty items”

Posted 5 years ago

“I bought 5 items, only used 2 out of 5 yet.Once I used are excellent quality.Very pleased with my purches.”

Posted 5 years ago

“Feelunique has a great range of products and competitive pricing, with regular offers and quick shipping I always look here when buying beauty products online and I've had some absolute bargains off this site. Would recommend!”

Posted 5 years ago

“Terrible Customer Service - don't go to Feel Unique I ordered a gift set just after boxing day for my mum and was sent dispatch email on the 28th December. 7th Jan - still no item, I send an email, to which I received no reply. A few days later, I send another email and finally get a response. After being asked to complete a 'non-delivery declaration form' or whatever, my item finally arrives in the third week of January. However, because I completed the form, FN also sent me a second delivery of the same gift set. Now I sent FN an email saying I had received my order before I was sent a dispatch email for the second delivery. But now I have to pay for a second item I didn't ask for or go out of my way to a post office and arrange for the parcel to be returned. When I complained about the process and the poor experience, the response I was given was this: "I am sorry about that. Please let us know when the order arrives and we can process an invoice for you." I find this whole process ridiculous, and don't expect to ever return and I will certainly make sure none of my friends and family shop with Feel Unique also. Don't shop with FeelUnique, it's not worth it. Just don't waste your time.”

Posted 5 years ago

“I ordered goods in November, and then tried to return 3 items, I could not fill in the form online, and contacted customer services, who could not do it either!, they gave me an address to send the goods back to, which I did, and they claim that they never received the goods, even though I sent them back to where they told me to. I have contacted them on 2 occasions only to be told when they receive the goods they will refund me, which they have not. I am surprised that they have not investigated the delivery from their end, and just ignored me. Very bed service, I will not be using them ever again.”

Posted 5 years ago

“always excellent products and prompt delivery”

Posted 5 years ago

“lost parcel and waited for very long term, their help centre no response and useless. They have high rate review with their website, i believed all FAKE by them. Terrible experience! Want to know where i can lodge a complaint, they need to be serious investigation, are they deceive customers! unacceptable! very bad first experience.”

Posted 5 years ago

“Products arrived promptly and even got 20% off first order.”

Posted 5 years ago

“Ordered a few beauty treatments from FeelUnique.com which were amazing but what I was most impressed about is that they do free testers so if you're thinking of buying a new product but not sure if it'll be right for you then you can order a tester first, that way if it's not you're thing then you've saved money & aren't left with a useless product at the end of it, I found this really helpful as i have purchased some items in the past from different companies & haven't liked them but haven't found this out til I've already paid a pretty penny so i think this is an awesome idea & I wish more companies would follow”

Posted 5 years ago

“Great competitive prices and quick delivery.”

Posted 5 years ago

“Very efficiant”

Posted 5 years ago

“The products arrived quickly and were packaged nicely. I took advantage of the free samples offer too!”

Posted 5 years ago

“Brilliant service and products”

Posted 6 years ago

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feelunique.com is rated 3.3 based on 110 reviews