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"Terrible Customer Service - don't go to Feel Unique I ordered a gift set just after boxing day for my mum and was sent dispatch email on the 28th December. 7th Jan - still no item, I send an email, to which I received no reply. A few days later, I send another email and finally get a response. After being asked to complete a 'non-delivery declaration form' or whatever, my item finally arrives in the third week of January. However, because I completed the form, FN also sent me a second delivery of the same gift set. Now I sent FN an email saying I had received my order before I was sent a dispatch email for the second delivery. But now I have to pay for a second item I didn't ask for or go out of my way to a post office and arrange for the parcel to be returned. When I complained about the process and the poor experience, the response I was given was this: "I am sorry about that. Please let us know when the order arrives and we can process an invoice for you." I find this whole process ridiculous, and don't expect to ever return and I will certainly make sure none of my friends and family shop with Feel Unique also. Don't shop with FeelUnique, it's not worth it. Just don't waste your time."
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Posted 9 months ago is rated 4.54 based on 67 reviews

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