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"Terrible Customer Service - don't go to Feel Unique I ordered a gift set just after boxing day for my mum and was sent dispatch email on the 28th December. 7th Jan - still no item, I send an email, to which I received no reply. A few days later, I send another email and finally get a response. After being asked to complete a 'non-delivery declaration form' or whatever, my item finally arrives in the third week of January. However, because I completed the form, FN also sent me a second delivery of the same gift set. Now I sent FN an email saying I had received my order before I was sent a dispatch email for the second delivery. But now I have to pay for a second item I didn't ask for or go out of my way to a post office and arrange for the parcel to be returned. When I complained about the process and the poor experience, the response I was given was this: "I am sorry about that. Please let us know when the order arrives and we can process an invoice for you." I find this whole process ridiculous, and don't expect to ever return and I will certainly make sure none of my friends and family shop with Feel Unique also. Don't shop with FeelUnique, it's not worth it. Just don't waste your time."
Helpful Report
Posted 9 months ago
feelunique.com is rated 4.54 based on 67 reviews

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