Dunelm Reviews

3.81 Rating 160 Reviews
73% of reviewers recommend Dunelm

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160 reviews
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Alan Millington
Excellent service, good product but a pity my local store was out of stock and I could not get home delivery

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Alan Millington
"Excellent service, good product but a pity my local store was out of stock and I could not get home delivery"
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Posted 1 hour ago
STEELE
"friendly staff very helpfull"
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Posted 1 hour ago
Kenneth Douglas
"I like so many have spent years using bump feed strimmer heads with all the petty annoyances that go with them. When my last head broke after 2 years use I looked to try an alternative type and decided on the Bessertrim Decimator, largely because of the wired decimator cutters. Do not waste your money! The decimator cutters do not last anywhere near as long as you might expect. The ends of the braided wire curl into a ball and become far less effective and they are ridiculously expensive. The nylon cutters are fine until you realise that the moment you start strimming they become shorter and shorter so much of the time the area of cut is reduced. Stopping to change cutters that are worn down by half is a necessity and unlike a bump feed you have to stop cutting to do it. All in all, it needs more thought and the decimator cutters need to come down in price significantly, or improve in quality/longevity in use."
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Posted 1 hour ago
Mrs Diana Stickley
"THEIR STAFF ARE SO HELPFUL WITH GOOD OLD FASHIONED SERVICE. THEIR PRODUCTS ARE ALWAYS VERY HIGH QUALITY AND GOOD VALUE FOR MONEY"
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Posted 2 hours ago
Gillian Forth
"Great choice of household items that are very good quality but reasonably priced. We keep returning to this shop."
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Posted 2 hours ago
Anonymous
"Good prices. Good customer services. Poor packaging. Damaged product."
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Posted 2 hours ago
Susan Hughes
"I recently purchased curtains and bedding for two bedrooms I am so pleased with the quality and colours.I always use Dunelm when I can as they have such a good choice."
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Posted 2 hours ago
Anonymous
"Very helpful staff, made returning an item easy. Excellent products, great value."
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Posted 2 hours ago
Bernice Scott
"Fabulous choice of high quality homewares."
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Posted 2 hours ago
Rachel Wilson
"they didnt have the colour of bed sheet i was after in the sales items, so i settled for a different colour. whilst in the very long que for the tills, which actually went down very quickly, the sales assistant from the bedding section had found the colour i wanted and has been wondering round the store (bearing in mind its huge!!!) and found me with the colour sheets i wanted! excellent customer service."
Helpful Report
Posted 2 hours ago
Philip Jones
"Wide range of stock in the shop and full range online. Good prices mostly, excellent quality on items purchased (Vintage Towel Rail, Towel Ring and Toilet Roll Holder. Staff in shop very friendly and also ordered online and got fast delivery"
Helpful Report
Posted 2 hours ago
"I wish I had read reviews before ordering online, I have never experienced such appalling customer service, Dunelm are great in store but do not order from them online: I ordered a sofa and paid for a selected day delivery (an extra £20) This was canceled by automated text on the morning of the delivery so I wasted a day off work, great. I didn't receive a call to explain, apologize or rebook, after waiting 2 days I resorted to calling them, after being on hold for over 20 minutes I was told they thought my sofa had been delivered and were unaware of any issue (despite the text message). Without apologizing they said they would speak to their couriers and call me back......... 4 days later no call back. They do not respond to any emails and are useless when you finally get through to them via phone call. Do yourself a favor and avoid at all cost. Looking at other reviews now, I am not the only one with such issues."
Helpful Report
Posted 7 hours ago
Rebecca
"Super product quality for the cost, great service and stock availability!"
Helpful Report
Posted 3 days ago
"I ordered 2 x so called hypoallergenic goose down duvets online. When they arrived I opened one and out flew feathers and down and it was very smelly. I put it on the banister thinking to air it, but soon my eyes were streaming and I was coughing so I put it in our spare room and shut the door. Luckily I have a heavy duty air cleaning machine and although I was ill for 3 days it did clean the air eventually. I complained the day after they arrived saying I was going to have my husband put the duvet in a bin liner, seal it and we would pack it in the enormous box they arrived in so that their courier could collect them. That was 2 weeks ago and I've heard nothing since even though I sent another very unhappy email this week. It's difficult to believe that this company is so careless with it's reputation."
Helpful Report
Posted 4 days ago
James Hopes
"We regularly visit Dunelm Cafe in Reading - good range of food and cakes for all ages and at a decent price. Only downside is the salad that comes with the jacket potatoes which is routinely pretty dismal!"
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Posted 5 days ago
Angela Warren
Unverified Reviewer
"Over 3 weeks ago I seriously injured my finger on venitian coffee table sent emails but kept getting we will reply in 72 hours sent pictures of injury which they asked for made phone call and told they will be in touch within 72 hours but over week ago still no call too me . Think they are disgusting and I'm not letting this drop"
Helpful Report
Posted 5 days ago
Jill Rickels
Verified Reviewer
"I visited your Chesterfield branch today, initially to choose bedding. Dawn Clark helped me and two hours later, I was back trying to choose bathroom towels...Dawn came straight over and gave me her honest opinion, stacking my towels and saving me money by putting two back. She further organised a trolley and was most helpful!"
Helpful Report
Posted 6 days ago
Caroline
"I ordered some full length curtains and co ordination cushion covers and am highly delighted with the quality. Also I didn't want more cushion pads so was delighted not to have to pay for unnecessary cushion inserts."
Helpful Report
Posted 1 week ago
"Ridiculous, not just bad... ridiculous. Ordered a bed in December, first delivery in January (wrong product), then second attempt 2-3 weeks later (this time they delivered incomplete product), then finally managed to deliver the correct and complete product another 2-3 weeks later and actually even managed to pick up the incorrect bed originally delivered. We complained a number of times during this time and were told there would be a goodwill gesture after we eventually receive the correct and complete product. Obviously, when we finally did receive the correct and complete product, nobody contacted us, so we chased Dunelm and were offered £100 cash or £115 vouchers. Picked vouchers but never received anything, so we sent another email, asking for confirmation it has actually been sent - no response. After a week sent another email - no response. After another week another email - no response. Tried calling the customer services number but it keeps cutting off before you can even click your way through the menu to an actual person. Sent another email today, again with zero response. This is unacceptable on so many levels. Ridiculous and absolutely horrendous experience, no communication from Dunelm unless you chase them 5 times which is when they send you one email and start ignoring you again. It would be great if someone contacted us to take our bank details as we really don't want the vouchers anymore - we will not be using Dunelm again... ever."
Helpful Report
Posted 1 week ago
"We ordered a sofa bed was told delivery would be 5 days had serveral texts and email confirming delivery on day of delivery had a call from arrow xl delivery saying that had not received the bed from Dunelm and would not be out for delivery despite Receiving another text saying it would be delivery , arrow xl said it’s don’t send texts out as done automatically , contacted Dunelm who blamed arrow xl said they had sent it out to the warehouse , finally we were told he takes 4 days to clear in the warehouse and some point next week would be out for delivery but Dunelm couldn’t say when , their delivery system and time on line are a joke , will not be returning to them and feel they should update their website buyers beware"
Helpful Report
Posted 1 week ago
Dunelm is rated 3.81 based on 160 reviews