I purchased a black and white striped blind. It arrived in grey and cream approximately two weeks ago. I called them three times,wrote three emails,and eventually,thery agreed to collect it,and offer me a refund or replacement.I decided to accept a refund for obvious reasons. TWO weeks later,I am still awaiting collection fo the incorrect blind. I paid by Paypla lickily,and they have opened a case with Dunelm for me.It continues. A disgracedful show,and I would never contemplate buying from them again. It this is Dunelm's idea of 'customer service', then forget it.Pathetic.# Paul Johnson.