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Worktop Express Reviews

2.5 Rating 140 Reviews
37 %
of reviewers recommend Worktop Express
Company Reviews Questions Metrics
2.5
Based on 140 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 53%
Accurate And Undamaged Orders
Greater than 34%
Customer Service
Communication Channels
Email, Telephone
Queries Resolved In
Over A Week
Read Worktop Express Reviews
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Phone:

0345 22 22 644

Email:

reviews@worktop-express.co.uk

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London N5
Verified Reviewer
“Ordered a worktop on Tuesday and told it would be delivered on Thursday. When I called on Thursday to ascertain approximate delivery time it transpired that the person who took the order had booked it for delivery the NEXT Thursday. They said they would deliver on Friday (the next day). They called back 2 minutes later to say that they could not deliver until MONDAY because 'it was after 12.00' I called Head Office and they said our deadlines are very strict, can not order even one minute after midday, schedules set etc. etc and did offer to deliver on Saturday (no use to me). I find this inflexiblility and 'more than me jobs worth' attitude really, really annoying. I appreciate there have to cut off but when you have messed a client about can you not make an exception? Also why 12.00? For most firms its at least 14.00 or even 16.00 Now I have to go out and buy a more expensive product AND work the weekend to make up for their incompetence. Not pleased. UPDATE: swallowed my pride called today (Friday at 09.10 - well before the 12.00 deadline) for next day delivery and they offered to knock off delivery cost - fair enough BUT ‘the deadlines have changed again due to high demand’ and the delivery can not be made until TUESDAY!!!! Could you make this up? Appalling customer service. Arbitrarily changing a published deadline overnight and further cheesing off an already cheesed off potential customer. I can not actually believe the incompetence and inefficiency of this company. Their idea of addressing a complaint is to endlessly parrot the same empty phrases over and over again and tell you about all the problems THEY are having and NEVER EVER talk about or address how the issue affects you.”
Helpful Report
Posted 3 years ago
PB
Verified Reviewer
“I'm currently experiencing extremely bad service with worktop express. I ordered and received a wonderful bespoke worktop that was perfect however it was subsequently identified that there was a split (hardwood). After providing numerous photos, filling out forms and chasing for responses they agreed to take it away for repair. Unfortunately when I asked if they would uninstall it they said no that I would need to get 3 quotes from a joiner which in the current environment is like trying to squeeze blood from a stone. Further they will not commit to a turn around time for the repairs which I believe does not demonstrate what any reasonable customer may expect given you have paid for the item. Shocking customer service and follow - buy with caution.”
Helpful Report
Posted 3 years ago
Ben East
Verified Reviewer
“Terrible service and they just don't care about you as a customer. Shop elsewhere!”
Helpful Report
Posted 3 years ago
Jean Harborne
Verified Reviewer
“My experience of Worktop Express (Smethwick) has been exceptional and I would highly recommend them. The service in the shop was very useful with Daren being knowledgeable, efficient and very helpful. The delivery came on time and we were delighted with the products. Unfortunately we made a mistake with the size of a sink we bought and again the collection and return service has been amazing. Thank you to all the staff .”
Helpful Report
Posted 3 years ago
Liz Finnigan
Unverified Reviewer
“I searched different companies looking for a slim worktop. Found it at Worktop Express Glasgow. The staff were helpful especially Natalie and spent time explaining all about the solid laminate worktops. Helpful and supportive from ordering to fabrication. Well done guys.”
Helpful Report
Posted 3 years ago
Anne Bowes
Unverified Reviewer
“I ordered an Iroko 27mm worktop. Ordering and delivery were no problem. The worktop appeared to be in good order and was fitted. However, as oil being applied I discovered a line of filler had been used right through the middle of the worktop. I brought this to the attention of the support team and was advised as it had been fitted, it couldn't be replaced. However, I do not agree that the quality of this worktop meets reasonable expectations. At no time was I advised prior to purchase that this might occur in manufacturing and the website T&C's does not state that this might occur. However, although offering apology, they are not willing to offer a reasonable refund for a very disappointing worktop that I now have to live with. I note that another recent review has had a similar experience which is very sad. I will not be recommending Worktop Express”
Helpful Report
Posted 3 years ago
Anonymous
Verified Reviewer
“Tried to order some worktops from Worktop Express Warrington showroom and for delivery they won't bring the worktops to the first floor of my building (using lift or stairs) so I can carry them inside due insurance purposes. So they'd need to leave them on the ground floor where the lobby is and the worktops won't be safe to leave in the lobby till my partner gets in from work in the evening. They can't do anything other than a whole day delivery window and I don't have anyone available to help me bring the worktops upstairs during the day apart from a single day where we would need to pick them up from the showroom in a hired van in the morning. Due Covid they aren't letting anyone collect from the showroom but they'll let you inside the showroom to browse their range while staff aren't even wearing masks to protect customers. Ridiculous. The worktops are 3 metres long so 2 people can easily carry them outside and put them on the ground where we can then pick them up and load them into the hire van and do social distancing at all times. But this isn't acceptable. Wouldn't bother with this company who are inflexible and staff don't want to find a solution to help. Take your money elsewhere.”
Helpful Report
Posted 3 years ago
Phil
Verified Reviewer
“Avoid this company like the plague, really quick to take your money, work tops came on seprate days, first worktop damaged but used as it would be covered by upstand, second worktop had a void on front face and you could feel the air pocket of worktop, company not interested, would not replace and only got 20% refunded on worktop, and on top of £40 delivery charge for worktops, I should have known better and used a local firm, its typical of a company thats got too big, customer service gone out of the window.”
Helpful Report
Posted 3 years ago
Shane
Verified Reviewer
“I'm not saying you shouldn't be wary of bad reviews, but there are two sides to every story. I nearly didn't use these guys because of the bad reviews, but very glad I ignored them. They were brilliant! Friendly and efficient service that puts the bigger firms to shame!”
Helpful Report
Posted 3 years ago
Joanne May
Unverified Reviewer
“Brackets are sold singularly, the very definition of a bracket is plural! When I contacted customer services about sending another, which I was happy to pay for, I was told it would cost me a further £4.95 shipping! For a bracket! When I asked about their refund policy I was met with silence. Terrible, would never use again.”
Helpful Report
Posted 3 years ago
Anonymous
Verified Reviewer
“just received my work top ordered less than a week ago. All great two drivers, phoned pre delivery. All good.”
Helpful Report
Posted 3 years ago
Anna S
Verified Reviewer
“The most appalling service we have ever had. We do not recommend this company. Our order arrived very badly packed and as a consequence the panels were damaged. The collection was arranged for Thursday. I was waiting entire day at home, however no one came to collect. We have called Worktop Express, sent emails, left voicemails, however were completely ignored. No refund will be arranged until goods are collected, no compensation on huge inconveniences caused because they company just don't do that. I would strongly recommend to improve on their customer service as they will start losing people who are making them money.”
Helpful Report
Posted 3 years ago
Ann Aitken
Unverified Reviewer
“Worst company i have had the misfortune to order from get email at 11 50 stating my black strip is out of stock and i have till 12 oclock to let them no if a want my work tops delivered ... waited all day and had work men booked for my delivery arriving which they did not delivery now a need to wait till friday with no kitchen no sink or water till then when they had nearly a week to contact meand when your paying 58pd for delivery you expect your order on the day stated”
Helpful Report
Posted 3 years ago
Peter
Unverified Reviewer
“Company failed to deliver product paid for on multiple occasions despite agreed dates and paying a premium price for service. When called they promised a time and date but they failed again. Called customer services multiple times who failed to answer the calls during weekdays and weekend. Messages left with the company are not returned. Refusals from the company to call the customer to provide delivery times. Lots of huffing and sighing from “Hattie” on the phone. Overall a thoroughly unpleasant service. Think carefully about the other options available.”
Helpful Report
Posted 3 years ago
Stephen Taylor
Verified Reviewer
“Brilliant product great price great service quick delivery, would 100% recommend them to others”
Helpful Report
Posted 3 years ago
Paul Reid
Unverified Reviewer
“Totally and utterly ridiculous. Once ordered the customer service dissolves Not recommended”
Helpful Report
Posted 3 years ago
Anonymous
Verified Reviewer
“I read a lot of bad reviews. Which almost put me off ordering from worktop express. But my daughter had used them with no problem. So I went for it. The ordering was easy. Confirmation email Despatch email Delivery email Phone call hour before The worktop, breakfast bar and up stands all arrived bang on time as requested. Delivery men polite and friendly. Everything slick. As we have come to expect these days. I would recommend them to anyone. I am a genuine happy customer.”
Helpful Report
Posted 4 years ago
Sallie
Verified Reviewer
“Given the choice to pick up some up stands I ordered, I decided as they confirmed a one day delivery at a cost of £15 it was easier to go for that. I had the builder at home waiting for them but by 1pm they hadn't arrived. I chased them, to be told they would arrive about 2pm. Still no delivery at 3.30pm I chased again to be told, the driver couldn't find me so didn't deliver them. Not sure why he didn't call for directions. I was told they would arrive the following day.....they didn't. I then had to go away so arranged for them to be delivered the following day directly to the builders home. They didn't arrive there either. Now I would normally vote with my feet, unfortunately these are the only up stands I can find that match my out of production worktops. A new date was arranged for today. They still have not been delivered but a "compost bin" has been delivered instead!! I am now told that a new order will be raised but they are out of stock and I have to wait another 9 days for them. I have had to pay a builder 2 half days waiting around and now he has to re-arrange his workload again, all due to WorkTops Express failing big style on a simple delivery.”
Helpful Report
Posted 4 years ago
Anonymous
Verified Reviewer
“Worst Customer Care Service ever !!! Do not except them to sort a situation out with logic. And If you live in town, they « don’t do stairs » with their delivery options, not even if you booked the most expensive way for you to be delivered. Better using any other competitors than them !”
Helpful Report
Posted 4 years ago
Anonymous
Verified Reviewer
“Worktops weren't delivered as driver didn't contact us by telephone as arranged. Phoning the company constantly only to be fobbed off. Hassle with refund as they are dishonest and try to hold on to the refund! Very bad experience, I would not recommenced to anyone I would warn people to avoid or they will wait for a delivery that will not show up and possibly loose all money paid to this shoddy dishonest company.”
Helpful Report
Posted 4 years ago
Worktop Express is rated 2.5 based on 140 reviews
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