“I placed an order because it had an expected delivery date of the 19th but it didn’t arrive until the 21st, which is after when I needed it for. I understand couriers can have unforeseen delays. But don’t put an estimated delivery date if you can’t meet it!”
“Had a few issues placing an order via PayPal as it wouldn’t seem to work. For some reason, their customer service team was really helpful in guiding me through the process and after an hour or so of trying (for completely at PayPal‘s end) I managed to complete your order. the wine arrived a few days later, so very happy with my experience so far.”
“Fourth order from Winebuyers. I don’t usually leave reviews but the customer service was up there with the best I have ever experienced. I needed some wine for an event super last minute the estimated delivery date what’s the day of the event, so I called Winebuyers to confirm it will definitely arrive on time.
They went above and beyond. I must’ve received six emails, updating me on delivery, and a lovely lady called Emma called me as soon as they saw it had been delivered (a bit spooky) to confirm everything was okay. Today, I received another email asking if I enjoyed the wine and if the event went well. This is how customer service should be done. Put other companies to shame.”
“I was introduced to Winebuyers last year and have used them several times now. Delivery has been a little slow which is a bit frustrating but happy with the items I have ordered.”
“I was hosting a dinner party and I wanted some recommendations on some wine pairings. I would usually go to my local wine shop in West London, but it has now closed down. I stumbled across Winebuyers and spoke to one of their customer service representatives Emma on the live chat.
Emma was great, she recommended a fantastic bottle of Sicilian wine to pair with some beef tartare that everybody really enjoyed. Great customer service and special thanks to Emma.”
