Vale Holiday Parks Reviews

4.27 Rating 166 Reviews
83 %
of reviewers recommend Vale Holiday Parks
Merchant Metrics
Customer Service
Communication Channels
Live Chat, Telephone, Email
Read Vale Holiday Parks Reviews
Visit Website


0333 3582025


Write Your review

Tell us how Vale Holiday Parks made you happy
Help future customers by talking about customer service, price, delivery, returns & refunds.
Minimum 10 characters
Would you like to add a photos or videos?
Strengthen your review by uploading photos & videos.
Drag files here or browse
(Supported files: jpg, png, mpeg, ogg, mp4 & webm)
What's your name?
Leave this blank if you'd like to publish your review anonymously.
What's your email?
We need your email address to verify that your review is genuine
Please note that we may share your email with the company to verify your order.
Stayed at gilfach. When we arrived. We were told there was no pressure in the shower. From time to time.(all the time) 2 off the 3 lights in the bathroom were not working. Would it be ok for an electrician to come and have a look if we weren’t in. We said yes no problem. Never turned up. After 2 days other one stopped working. Showered by phone light for 2days. On leaving reported the issue. No apology. Also informed them decking lighting not working. Oh that doesn’t work we have disconnected it due to it tripping the chalet when turned on. Don’t advertise if it doesn’t work. Overpriced
Very disappointed as there was nowhere to get any food, no entertainment and no swimming pool. When I phoned and asked about booking for the clubhouse and swimming I was told that I had to come to reception on the morning to book. Went to reception on the Saturday morning only to be told there was no swimming pool but could use the sister park but there would be no chance in booking the swimming. There was absolutely nothing to do and don't see how you can justify charging £256 for a weekend break just for a chalet. We came back home on the Sunday having had enough of trying to find somewhere to eat and sitting in watching television for another night. Certainly wouldn't recommend this to anyone.
Stunning, peaceful location with amazing views and great access to secluded beach and coastal path. Accommodation decorated elegantly with good quality furnishings. Staff are amazing, so friendly and hard working. Will definitely be going back.
Well her we are half way through our second week at lisky Hill Holiday park . We got here on the 5th June for two weeks was told that we had a free upgrade to a 3 week old caravan we got a smart T.V and free internet in are caravan a beautiful view of perranporth beach. What more can we ask for oh yes a lovely comfortable bed . Will definitely be back.🌟
Lovely views fab location but the cleaning of the chalet could of been to a better standard plus a few problems that had to be sorted within a hour of arrival ..good job we had brought are own disinfectant with us
Stayed innTruro 8. Massively disappointed for price paid, caravan was old damp cold and dirty. I will go back to Park Dean and Haven as they would not allow a caravan in this state on their site
We stayed at Liskey Hill caravan park this week. Lovely site, small shop if needed, laundrette also onsite and fantastic views from our caravan. Caravan was clean, well set out everything you need for your stay was included even down to the small bottle of washing up liquid if you have forgotten yours. Liskey Hill gives it away that it is on a hill....walked into Perranporth and back up the hill in nice..won’t be doing that again lol I would recommend this caravan site to anyone. Loved our stay x
Myself and my partner have just returned from a week away at Cross Park, Tenby. The caravan site is situated in a ideal location to enable you to get to all the local amenities, including the beautiful beaches. First impressions of the site were very favourable. The site is very well maintained and very tidy. Due to lockdown the site was extremely quiet which was a bonus. However there is a downside to the site, it is situated next to a very, very busy main road. When I say busy I mean all day and all night long. Myself and my partner did not have one decent nights sleep while we were there. The noise is very intrusive no matter which part of the caravan we were in. I am sure if you were lucky enough to get a caravan at the far end of the site you would be fine. After we had booked we did receive confirmation and advising there is some traffic noise. Believe me we were not expecting it to be as bad as it was. Overall if you are located away from the main road you would not be disappointed with your stay on the site. Just make sure to enquire where your caravan would be situated before booking.
We stayed at Ocean Heights ,Newquay back in July and it was really good. Last week starting on 18 September we went to Cross Park ,what a difference.we booked the holiday through Hoseason and as we are both pensioners we asked for a quiet part of the site. Unfortunately we were given a caravan which was just a few feet from the main road.there was constant noise day and night.Just down the road from the van there are Traffic Lights so you could hear the car,lorries and motor bikes revving their engines.we asked on the first day if we could be moved to another caravan but was told this was not possible.The van was so cold that we did not stay for the full week which was a pity as the site itself is very nice.
(Cross park holiday village) I couldn't of been happier with the service especially from Sarah and the maintenance workers unfortunately i didn't catch their names, the site was well looked after and cleaned vans are to a high standard and after my recent 7 nights i couldn't be happier. Regards John S
Arrived back yesterday from Ocean Heights Newquay Wales after four nights. This is the fifth time we have been here and yet again a great holiday. Was a bit a with Covid but no worries arrived and was greeted outside reception by a very friendly lady who gave us our keys and showed us where to go. Caravan very clean had to make our own beds up but understandable with how things are. Lovely view upgraded to what we normally have due to holiday been VAT free but will have a super plus again. Club house was open for food which we took advantage of the take away you phoned up placed your order and was told when you can fetch it. On fetching you go to the club, mask must be worn, you sign in gel your hands and collect from the bar staff friendly. In all any member of staff you spoke to was friendly. Had a really good break very relaxing and no worries about Covid been very careful. Thanks to all the staff and can’t wait for our next visit.
Booked a holiday received confirmation, 3 days later got a call to say had been double booked. Was offered a downgrade at the same price with 10% off next holiday. Poor customer service, person who called just sounded bored no proper apology. Not impressed!
Once again vale holiday parks looks after there customers. (not ) Got told that there was Goodwill Gesture due to covid. we got informed of a sixteen week payment which looks good but here's the but, they have not told customers in there nice letter that they are dividing by to two again, so you only get eight week in stead. ( what a con ) they will also put up the site fee's by five percent so that will reduce the payment even more..
Cross Park Holiday Village is located between Saundersfoot and Tenby which was ideal for us, short drive or taxi ride to both. Cross Park Holiday village is a smaller holiday park with a lot of owner sites rather than holiday rentals which makes it feel safer and friendlier. Everyone we spoke to was very nice and and special mention has to go to Sarah and Tara on reception who were absolutely lovely and couldn't do enough for us. When we got there on the first night we hadn't got basic provisions (The shop was closed onsite due to Covid). The ladies on reception managed to cobble together some bread, milk and coffee which was very much appreciated. The site was very clean and the kids loved the arcade and play area. Recommend the Welsh burger, good quality and delicious!! We used Seymour Taxi's to take us to local beaches etc. He was always on time, good value and very friendly, gave is some local tips etc. Thanks Seymour. Loved Saundersfoot and we found Castle Beach in Tenby to be the best.
Superb place , everyone is friendly great facilities can’t fault it👍👍👍👍👍👍👍
I’m going to write 2 reviews. My first one is now while I am in the park: I love the caravan. They left goodies for my dog. The park is very nice itself. Very pretty. I go to shower, the boiler won’t work unless we turn the kitchen tap on. We had to phone another park to get them to phone this park as couldn’t get hold of anybody. We go to the clubhouse, bar lady very rude. Won’t allow our food until after bingo. Also wouldn’t allow us to buy bingo cards as it had gone 20.15. We said we had a problem with the boiler which is what delayed us but she did not care. I will write my next review when we leave.
Stayed a few months back after reading reviews on Cornwall for Everyone Facebook page recommended to us found a dirty needle in garden my child nearly had in her foot. Was told we are not responsible for things that others can bring in and we tidy green areas as we can. Will not be back sorry. Sad to see as was lovely a few years back.
Very disappointed this year with our summer break in Grondre Holiday Park, arrived and pitch still occupied. As we unhitched and put the feet down dogs dirt everywhere. Absolutely disgusting, all around underneath my van and in the field at the back of it. Which I did clean up because my family was gagging at the smell. Even the guy that directed me in looked at his feet and said " that's strong I must of stepped in something". There were groups of youths in the evening from 10 until 12 walking up and down the pitches swearing, it was loud because everyone else was quiet. Not happy at all, we all enjoy some fun and party in the evenings, but the groups were pacing up and down the caravans having very loud conversations laughing and swearing into the night. It was frightening on some occasions, as I had my grandson of 5 years old and had enjoyed his day and was woken in tears because of them. My whole family have visited your site with their friends with their vans regularly and we are all thinking the same, the site is not as pleasant as it used to be. The cleanliness of the pitches are not the same. Thank you for giving me my opinion.
We stayed at Liskey Hill park in Perranporth Cornwall and the whole park is lovely and clean, the caravan we hired was superb, spotless and with magnificent views. The staff were very friendly and the park was lovely and quiet with just enough facilities that are needed for any holiday. We stayed two weeks and would highly recommend this park.
We have stayed in 3 vale holiday parks over the years and have had amazing times each time. Grondre is nice but dated and can get very busy due to touring caravans also staying there but the food, staff and kids entertainment are second to none. We normally stay at either cross park or woodland vale and both are always clean. The pools are brilliant and again the clubhouse and kids stuff is great. Looking forward to staying in woodland vale on the may bank holiday and in august.
Vale Holiday Parks is rated 4.27 based on 166 reviews