USC Reviews

3.57 Rating 37,074 Reviews
60 %
of reviewers recommend USC
Merchant Metrics
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 71%
Accurate And Undamaged Orders
Greater than 87%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.65 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read USC Reviews

Email:

cs@usc.co.uk

Location:

Unit 10B Drybridge Road

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Enjoyed shopping, reasonable prices, easy site to use.
Posted 7 hours ago
Got sent a short sleeved polo shirt instead of the long sleeved polo shirt i ordered, says on the tag long sleeved but its not, just waiting on a response from customer care team as i’ve sent back photos of the mistake and the bar code etc, its not free returns either so as its not my mistake i dont think i should pay for postage.
Posted 12 hours ago
USC has been my go to designer wear for many years, however the website could do with a little improvement, you can't narrow your search which can make shopping a little easier but I still prefer the stores where you can actually see the product before you buy it.
Posted 15 hours ago
I placed an order on the 19th November for an Adidas hoodie order ref usc4000006331236 on the 22nd November I received another email saying it's been despatched. It's now the 27th and the item hasn't been delivered yet and i haven't received any confirmation of when it's due to arrive. Would appreciate USC getting back to me regarding where the item is. Thanks Carl Brecknell
Posted 16 hours ago
Parcel was suppose to get delivered on Monday with hermes rescheduled it twice and still not arrived. Hermes or USC haven't even answered my emails.
Posted 17 hours ago
Still haven't recieved my parcel sent two emails and no reply was for my boyfriends birthday had to buy from another shop fuming customer service is rubbish
Posted 20 hours ago
The worst online shopping experience. I returned the entire order, very poor quality, sizes do not match.
Among the things ordered is a SoulCal Micro Bubble Jacket Ladies jacket that I knew how look like and what size I need because last year I bought the same one from the one store but because I feel very good with the jacket I said to buy another one different color and when o opened the parcel surprise on the label was my size but you could see with free eyes that its at least one size bigger the sleeves were sewn crookedly and the zipper was very wide and the quality of the material was not the same as the one I already have and it was thinner.
I also ordered 2 pairs of jeans size 14 and they looked like they were size 18, the material was thin and cheap, the crooked seams were like jeans for riders (ie cracked legs).
To be honest I don't even think that all the products are original. The quality is too low.
in short, I will never order from this site again and I will not recommend it to anyone. I lost 23 pounds for shipping 7 pounds to receive the order and another 16 pounds cs to return it because they split my order in two when they sent it and I had to pay twice that there were 2 packages received instead of one as I ordered.
Posted 1 day ago
Quick delivery, no issue with the item other then it being to small, however delivery price is quite high especially when you have to pay to return the item which I did, all in all it cost me an extra £10 to receive and return my item.
Posted 2 days ago
Great clothes and great service
Posted 2 days ago
Although ordering was straight forward, the returns policy isn't. You need access to a printer and pay for your own returns, which isn't very convenient. Would put me off ordering again
Posted 2 days ago
Easy to use and understand and fast delivery a pleasure to deal with .all my items I bought came in time thanks .
Posted 3 days ago
Logo on tshirt is smudged.
Posted 3 days ago
I ordered t shirts and sent them back for an exchange and have had no items replaced ive emailed them but had no response do not order from these people they don't even have a phone number im taking the matter further
Posted 4 days ago
Can’t really comment, still waiting for order😳
Posted 4 days ago
Haven’t got my goods .. Hermes can’t find my house .
Posted 4 days ago
Hi I ordered to hoodie’s 1 black and 1 grey, when they turned up they were both black. I also ordered some tee shirts 1 looked like it had been used already and put back in wrapper.
Posted 5 days ago
Great came early enough for what I needed them for.
Posted 6 days ago
Never recurved my £350 order and no response from USC customer service a absolutely disgraced service and this is not my first experience of this and I have learnt a valid lesson not to order from them and when you do receive your order packages are always damaged and loook like reject stock

I could go on and on but ain’t worth my time I will forward my concerns to ofcom
Posted 6 days ago
Product exactly as described and fantastic, fast delivery. Will shop with you again x
Posted 6 days ago
Great service and great price for my goods. Thanks
Posted 6 days ago
USC is rated 3.57 based on 37,074 reviews