USC40000081663658 I purchased 2 shirts which were delivered on 17th February, tried them on and they fitted ok. I removed the tags, and washed them at 30 degrees as per the label and they were dried on a drying rack in front of a radiator. I then came to wear them and they had shrunk significantly from when I had received them. I raised a return, and sent them back which USC received on 5th March. No clothes should shrink in the wash on 1st wash when following the manufacturers instructions. I was told they were not in a resaleable conditioning as the tags were removed. I replied that I was aware of this as I stated as such in my original return. I wouldn't have washed clothing with the tags on. Then I was told that they were washed so I couldn't have a refund. I replied and said I know I washed them and stated in my return, the fault occurred during washing. I was then told that I had washed them incorrectly, which was not true as I had said repeatedly that I followed the instructions on the label and when doing so I would not expect the garments to shrink, therefore there must be an issue with them. I was then told no further action can be taken. I have faulty clothing which I notified USC about immediately and returned to them straight away, had been fully transparent through the return / warranty process and was told nothing can be done. I asked to have my case escalated to a manager as I was not happy with this, I had faulty clothing, returned them and was told it was my fault despite following the manufacturers instructions for cleaning, which is not right. My case was escalated on 6th March, so I chased for an update on 11th March and was told that customer complaints were dealt with internally and someone might not contact me, but if they need further information from me it would be within 7 working days. How is a complain ignored and then investigated internally without customer feedback and interaction? This is not how a complaints procedure works. I have contacted multiple times since, now on 26th March, and I am being ignored completely. They sent me 2 pieces of clothing back which are unusable to me, and I am out of pocket £109, through defective clothing which is not my fault. Would anyone think this is fair treatment?