TurboTenant Reviews

Name: TurboTenant
Address: 320, East Vine Drive, Suite 307, Fort Collins
Rating: 4.54

4.5 Rating 758 Reviews

89 %

of reviewers recommend TurboTenant

Company Reviews

Metrics

Info

4.5

Based on 758 reviews


Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About TurboTenant:

TurboTenant is the one-stop shop for independent landlords looking to simplify and grow their rental business.

For decades the rental process has been adversarial and overly complex. We change that by empowering independent landlords at every step of the rental process. TurboTenant is built by landlords, for landlords.

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Anonymous

Anonymous // 01/01/2019

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“I’ve been very happy with the ease of documents available, resources available, education available through Turbotenant. Becoming a landlord went from overwhelming to easy.”

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Posted 1 year ago

Thank you so much for your wonderful 5-star rating of TurboTenant! We are thrilled to hear that you've had a great experience with us and are taking full advantage of all we have to offer! We appreciate you and are so glad you're enjoying TurboTenant!

Posted 1 year ago

“Used to be pretty good. They changed their service and have gone down dramatically. The rental application fee is too high. Nice people to talk to but little service.”

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Posted 17 hours ago

“Speaking from tne the other side, I feel like I got ripped off, have not heard back from the landlord. 0 stars.”

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Posted 6 days ago

“Best services, I received the most lead more than I ever had, when I emailed with any questions, I got the answer right away, 5 stars, very happy with everything, very appreciated overall service, thank you.”

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Posted 1 week ago

Thank you so much for your fantastic 5-star rating of TurboTenant. We greatly appreciate your kind words and feedback. We are thrilled to hear that our services have exceeded your expectations! Your support means a lot to us. If you have any further questions or need assistance in the future, please don't hesitate to reach out to us at support@turbotenant.com.

Posted 5 days ago

“I like using the app. I wish it gave me a little better detail on the dashboard. Like who paid, who signed leases, easier to see instead of having to go into payments, or each lease and look if it’s been signed. But otherwise it is a great platform!!”

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Posted 1 week ago

Hi Angela. We're so glad to hear you're enjoying the app and appreciate your feedback! Your input is invaluable as we strive to make our platform even better and more user-friendly. Stay tuned for updates, and thanks for being a part of our community.

Posted 1 week ago

“makes property mannagement simple”

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Posted 1 week ago

Hi Martin. Thank you so much for your review! We truly appreciate your support and are thrilled to hear that our platform has made property management simple for you. Your feedback means a lot to us, and we're grateful to have you as a happy user. If you have any further questions or need assistance in the future, please don't hesitate to reach out to our dedicated customer support.

Posted 1 week ago

“Efficent, great website, answers request in a timely manner.”

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Posted 1 week ago

Hi Monica. Thank you so much for your amazing 5-star rating of TurboTenant! It means a lot to us that you found our website efficient and that we were able to answer your requests in a timely manner. Your satisfaction is our top priority, and we are committed to providing you with the best experience possible. Thank you for your support!

Posted 1 week ago

“TurboTenant is the best. A complete program to get your property mentees and rented!”

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Posted 1 week ago

Thank you so much for the 5-star rating, Dalia! We truly appreciate your positive feedback and we are thrilled that you find TurboTenant to be the best program for getting your property rented and managed efficiently. Thank you once again for your kind words and support.

Posted 1 week ago

“Great company with quick turnaround!”

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Posted 1 week ago

Thank you so much for your fantastic 5-star review! We greatly appreciate your support and are thrilled to know that you have had a positive experience with our platform. If there’s anything more we can do to enhance your experience, please let us know!

Posted 1 week ago

“Long time landlord. Hesitant yo use this platform, but have been very please. Leased 2 properties in 1st 3 weeks, if that long. Will continue to use for leasing, lease creation and payments.”

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Posted 1 week ago

Thank you for sharing your experience! We look forward to continuing to support you as a valued user and helping streamline your property management processes. If there’s anything more we can do to enhance your experience, please let us know!

Posted 1 week ago

“Applicants rarely reply email.”

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Posted 1 week ago

Thank you for your feedback. We're sorry to hear about your experience with email responses from applicants. While we aren't entirely sure which emails you are referring to, we want to assure you that each property listing on our platform typically receives, on average, 28 leads. If you're finding that response rates are lower than expected, it might be beneficial to reach out to our support team. They can provide you with tips on how to enhance engagement for your listings. We're here to help ensure you get the most out of your experience with us!

Posted 1 week ago

“I love entering in expenses quickly as they occur. The scheduled ACH transfer for tenants is easy. Sending them bills for reimbursement on utilities is easy. The lease was pretty strait forward. The payments in the app could use some work- send me to the website each time. Basic accounting for less $ would be nice. Being able to edit the lease instead of losing your work if you want to go back and add something was a little frustrating not being able to toggle back and forth. Overall a great app. I’ve told two of my investor friends about it.”

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Posted 1 week ago

Thank you for your review and for recommending our app to your friends! We're glad you find features like expense entry, ACH transfers, and billing straightforward. We appreciate your feedback on the payment process and lease editing; we're working on improving these aspects to enhance user experience. If you have further suggestions or need assistance, our customer support team is here to help. Thank you for helping us improve!

Posted 1 week ago

“Scam! Beware! Asks for all your personal info, government id, mortgage documents etc just for listing the property for rental. I'm not borrowing any money or credit card or opening bank account to provide them all these info.”

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Posted 1 week ago

Thank you for your review. We understand your concerns regarding the request for detailed documentation. Please be assured that our requests for additional documents are only made when our security system identifies a need for more information to verify the property details accurately. This is a standard procedure aimed at ensuring the legitimacy and safety of all listings on our platform. If you have any further questions or need assistance, our support team is always available to help via email at support@turbotenant.com.

Posted 1 week ago

“So good that I know I couldn’t manage my rental properties without TurboTenant. Thank you !”

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Posted 2 weeks ago

Thank you so much for your amazing 5-star rating of TurboTenant! We truly appreciate your feedback and are thrilled to hear that you find our platform so valuable for managing your rental properties. Thank you once again for your support and for choosing TurboTenant. We look forward to continuing to exceed your expectations in the future!

Posted 2 weeks ago

“I have been a loyal user of TurboTenant for over 2 years and apparently they changed their policies on using their platform. Now I cannot use their software to list my properties unless I allow applicants to submit applications before they even speak to me as the landlord or even fill out a pre-screener! They now will not let me market any of my properties as I was able to for the last two years because I identify as a "broker"? Very disappointing to say the least as to what this company has come to. Basically you can't use their services unless you as a landlord are creating revenue for them by allowing unqualified applicants to submit applications. Then when I try to get assistance it take 7+ hours to hear back? Horrible service, I will be moving onto your competitors. I hope your team is happy that you lost a loyal client. I would give 0 stars if I could.”

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Posted 2 weeks ago

Hi Levi. Unfortunately, due to costs and syndication partnerships, properties associated with accounts primarily used for marketing aren't currently being syndicated through TurboTenant. We regret any inconvenience this may have caused and are sorry to hear of your decision to look for other services. We value your time with us and wish you the best in your future endeavors!

Posted 1 week ago

“Customer seems very busy based on their short and cold responses. Unfortunately, I cannot recommend them for property management. They didn't want to provide me a contact number”

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Posted 3 weeks ago

Thank you for taking the time to share your feedback. We sincerely apologize if our communication did not meet your expectations. We aim to make every client feel supported and valued. For those looking for an enhanced level of service, our premium membership includes VIP phone support for an additional fee. This service allows us to schedule calls at your convenience, helping us address your needs more effectively. We would appreciate the opportunity to discuss this option further with you or explore other ways we can better meet your needs. Please feel free to reach out to us directly via live chat or at support@turbotenant.com. Thank you.

Posted 2 weeks ago

“it was a good plan & user friendly app.”

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Posted 1 month ago

Hi Peter. Thank you for your 4-star rating of TurboTenant! We truly appreciate your feedback and are glad to hear that you found it to be a good plan and a user-friendly app. If you have any further questions or suggestions, please don't hesitate to reach out to us!

Posted 1 month ago

“TurboTenant offers great value. I use it to pre-screen tenants, and I use their application too. I use the Lease for my state (PA) and the payment portal for deposits and rents. When I run into any difficulty the CS response is always same day. Next I plan to try out the Showings Schedule. Give TT a try!”

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Posted 1 month ago

Hi Jeffrey. It's great to hear you've found value in TurboTenant, from pre-screening tenants to managing payments seamlessly. Your satisfaction with our customer service is particularly rewarding to us. We're excited for you to try the Showings Schedule next. Thanks for recommending us, and remember, we're here to help whenever you need us!

Posted 1 month ago

“There are some slight changes I’d like to see in the ease of use of the app. But it has changed the way I manage my properties!”

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Posted 1 month ago

Hi Cathy. Thank you for sharing your valuable feedback with us! We're thrilled to hear that our app has transformed the way you manage your properties. We are always looking for ways to improve and make our app even more user-friendly. Could you share more details about the specific changes you'd like to see? Your insights are crucial for us to continue enhancing our services. Please feel free to reach out with any suggestions or questions you may have. We're here to support you every step of the way!

Posted 1 month ago

“This has been a lifesaver to property management and to list rentals. I am still finding all of the useful tools and has made finding forms, drafting a lease and marketing apts a breeze. The rent collection was a little clunky at first and one time it got transferred to the wrong account but its all been fixed and their chat/customer support is great as well!”

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Posted 1 month ago

We're thrilled to hear that TurboTenant has become a valuable asset in streamlining your property management process, Janipher! Ensuring a smooth, user-friendly experience is our top priority, and your feedback on the improvement and effectiveness of our chat/customer support is greatly encouraging. We're continuously working to enhance our platform and services, so if you discover more ways we can support your needs or have any further feedback, please don't hesitate to reach out.

Posted 1 month ago

“We love using this software for tenant screening, document signing, rent collection and tenant communication.”

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Posted 1 month ago

Thank you so much for giving us a 5-star rating! We truly appreciate your positive feedback and are thrilled to hear that you love using TurboTenant for tenant screening, document signing, rent collection, and tenant communication. It's great to know that our software has been instrumental in streamlining and simplifying your rental processes. We're here to make your experience even better, so please don't hesitate to reach out if you have any further questions or need assistance. Thank you again for your support!

Posted 1 month ago

TurboTenant is rated 4.5 based on 758 reviews