How would you rate
The WATCH Lab
"Have a 10 year old Tag Heuer that needs a polish, was quoted £400 by Bromley store. That is scandalous, if i send it back to Tag-a full service AND polish is only £240. Whoever makes these prices up is pulling down the pants of the public? Fiasco Bros Ltd, avoid."
"Was misled by the Watch Lab of a repair to a Maurice Lacroix Watch which they claimed was repaired by the manufacturer (Maurice Lacroix) when in fact it was not."
(Scott Cunningham) -
Posted 1 month ago
"My wife's Raymond Weil Shine needed the battery replacing for the first time so I took it to the Watch Lab Express in Newcastle on the recommendation of a Goldsmiths shop in the Eldon Square shopping centre (they are both part of the Aurum group). At the same time I purchased a black leather strap for it.
When I was unable to change the strap I took it to the shop it was originally purchased from who said the back was not replaced correctly and one of tne screws was not an original.
I returned it to the WatchLab, after they looked at it they denied any responsibitlity. I wrote to the company as advised by the Watch lab Kiosk Technician but received no response whatsoever.
VERY poor service...I will now have to pay a real professional to repair it properly.
Avoid like the Plague!!"
"A 7-month catalogue of lies and incompetence, YES my watch did take this length of time. Initially went in for adjustment fault, told would 'need' a £150 service that would take 6-8 weeks. Returned to the branch 3 times still faulty, also was told that the staff are unable to adjust the watch and would need to be sent away for this. I was lied to, told to accept the situation and eventually only dealt with the Director of Watch Lab when he could be bothered to phone me back. AVOID AVOID and AVOID"
"Paid £59:95 for a battery basically. Showed them my watch and was given all the blurb about how it would be reset, cleaned, resealed etc etc. Went back an hour later having already paid, to be told they couldn't do what they said they would do, but for another £195 they could give it a full service. I declined as it was clear they had no idea what they were doing having already said they had looked on the internet to see what they should do to reset it. If ever you'er in York, avoid these cowboys at all costs"
"The Watch Lab is rubbish. They quoted me for repairs to 2 watches back in October. I stupidly asked them to go ahead.
First watch after some time they told me would cost £125 more than they quoted to repair. I didnt have much choice so i told them to go ahead. It took about 2 1/2 months to get my watch back.
Second watch they told me would cost £400 more than they had quoted to repair & this was after they had had the watch for over 3 months. I wasnt going to be had again so I told them to return my watch. I still have not got it back & it is now April although it is in their store now. In all this time they have kept the money I paid them for the repairs on the first day back in October.
DONT use this company it is just a rip off. They tell you they repair the watches but in my case they just sent them off to the manufacturer be repaired at massive cost."
"Booked a battery change and reseal by post for my Gucci watch, given a very reasonable price, send it off, was telephoned when the watch was received and then again when the work was done, watch sent back in a case all pristine, Thank you Watch Lab, will not hesitate to recommend you and Thank you Jim, your a star."
"Visited the Watch Lab in Newcastle to have a battery replaced on my Skagen watch. Watch was ready within 30 minutes to collect and had also been cleaned. Polite, quick and great service!"
"Went to Leicester for a new battery - they checked their system and apparently the last battery only lasted 18 months, so he replaced it for free. I couldn't be happier with the service as I was all prepped for arguing the toss about it going flat so quickly. Thank you Mark for exceeding my expectations."
"Took in a ladies Rolex cocktail watch, didn't hold up much hope as it was in pretty bad condition, the people at the watch lab were more optimistic than me and although it took just over a year due to sourcing the parts I was kept up to date all the way on my watch's journey, a week ago I went to pick it up from the York branch, OMG it looked stunning and definitely worth the wait.
Well done and a big thank you to all at the York branch."
"The Watch Lab have had my watch for repair for six months. They have never contacted me to explain what the hold up is. I have chased many times. The staff at the branch in Kingston are charming but can do nothing. I have spoken to Jonathan Barker who is seemingly unable to determine what the actual problem is and when I can get my watch. I have paid £450 up front for a non-existent repair because my watch has great sentimental value. I have no idea when I will get it back. I would not recommend this company at all."
"Shocking - nearly 5 months for a battery replacement. Use at your own peril! Poor customer service, blaming suppliers without acknowledging my contract is with them... utterly tragic..."
"Excellent service in Birmingham Bullring. We took my husband's Seiko watch to them because strap had broken. Colin was very polite & helpful & looked on computer straight away to see if they could get strap for make/model number ..lucky for us there was one left. The watch was repaired & cleaned within 3 days. Will definitely recommend The Watch Lab to friends & family. Many thanks to Colin for his thoughtfulness & professionalism"
"After reading a number of positive reviews on the website, I decided to give the Watch Lab a go as my Omega Seamaster automatic was well over due a service and was losing time. I contacted them, dropped in my watch, received a same day quote and collected it less than 3 weeks after dropping it in. Jim on the front desk was friendly, helpful and very professional. Based on the customer service and quality of workmanship, I would highly recommend for those seeking similar work. My watch was in good condition when it went in and came back looking brand new. (Watch Lab Branch was Fulwood, Preston Branch)"
"After visiting their store in York I thought this would be a company to use for a battery replacement and service, I don't live near York so need to use their mail order service.
After taking my time to fill in their online enquiry form I received a rather generic email back that says they will either get back to me or if I don't hear from them they can not help me. So their approach to paying customers asking to use the services they offer is to ignore the customers they don't want?
Never heard back from them so in future will look to use a company that looks after their potential customers."
"Limited edition toy watch ruined. AVOID THIS PLACE
Limited edition toy watch, I only took it in to be cleaned, next day I collected it but realised there was a screw missing.
They promptly blamed it on me/said it was already missing (even though it couldnt have been as i wouldnt have been able to wear it).
Next day they call and say its been repaired, screw they have fitted is oversized and doesnt fit properly but isnt very noticable. However the rubber part of the strap has been cut/snapped!! Again the assistant blamed the watch, even though I wear it with no issues.
I come back half hour later and they have broken the strap in a second place so it is completely ruined. Toy discontinued the part a long time ago. The assistant had the cheek to offer me a brown generic strap!! No apologies just blaming the watch and even said they wish they never took the job on!!
They tried to give me the watch back broken but I refused to take it.
I have messaged complaints via the website but no response so I am currently starting small claims court proceedings.
AVOID AT ALL COSTS, INEXPERIENCED AND RUDE STAFF"
"I visited the Watch Lab in Merry Hill which is located in Debenhams. Although my watch wasn't the one being repaired but my friends, I can honestly say the service she received was extremely good, and Jaz was very personable and professional and had a good sense of humour, so we all had a good laugh. My friend came away with her watch battery changed and her wedding ring cleaned and she was more than happy with the service. The only thing I would say was that their service for valuing items of jewellery is extremely expensive compared to a local jewellers by £25, so I don't think I, nor my friend will be having any of our items valued at The Watch Lab."
"Watch Lab in Glasgow. This is the worst service I have ever received. I put my RADO watch into the shop for a battery and ended up paying £69 for a battery and re-seal. I returned 2 weeks later with the watch to be told the battery was dead. When I returned an hour later to pick it up Callum told me it was in poor condition and that the battery was fine. He proceeded to test the battery in front of me (it could have been any battery) to say it was working, after the person who took the watch from me saying it was dead.
Callum then proceeded to say that there was something wrong with the glass and that a service would be £250, I thought he must be joking. I advised him that when my watch was handed to him 4 weeks ago and he went over the watch, noting scratches etc. on the outside, there was no mention of the glass on the front when I handed him the watch and he checked it in front of me, nor when I picked it up.
A heated discussion took place where I advised Callum that I would not be accepting that the watch now needed all this work, where he said to me in front of 2 other customers "you're getting on my nerves now so please leave the shop". I advised him if that was his attitude, he was in the wrong job. I have written to the Watch Lab as I am now £69 out of pocket and have a watch returned to me in worse condition that it was 4 weeks ago. If I don't hear back satisfactorily with 1 week, then I'll be taking this to Trading Standards"
"This is the Worst service I have ever had by any shop or company
I took my watch into them for a battery & they damaged the back,
I was told it was going to be serviced at TAG
for its service polish re seal & to repair the damage they had caused
not a watch lab work shop
IT TURNS OUT they never sent it to TAG at all they used an in house work shop which I never wanted I was lied to
It come back 2 weeks later still damaged with an abundance of excuses
I spoke to head office and they assured me it would be rectified
I called the lakeside branch 2 days ago for an update
and was told I would be called back in 2 hours, by the member of staff who damaged the watch in the first place, I won’t name him
I have called the branch 3 times today and nobody has picked up the phone
Low and behold I have had the head office manager jhonathen finally return my call
Still with no confirmed return date
I was offered a £50 refund on the 30th of November 2017
I actully think looking back on there incompetence poor service it’s an absolute insult.
I understand accidents happen but this has been one thing after another avoid at all costs"
"Went to cribs causeway. Shop opened late but waited. Male assistant apologised and gave me story of flat tyre. My tag watch battery needed changing. He stated that it may need servicing and it may stop even if new battery fitted. Left it with him, returning hours later. Indeed, he said I needed a service and my watch now did not work at all , even with a new battery.
Not happy, felt like I was being had over so took my watch and left. I then took it to a good jewellers and advised that If it needed a service to go ahead. I was told when I picked it up that a service was not necessary and all that was required was a battery. I will never go to watch lab again."