I took 2 Tag watches to the Preston Cable Court shop for new batteries to be fitted in July 2019 in August I went to collect them and was informed that one needed a service as the battery had been left in too long so I had the watch done on collecting it on the 19th October, I was told it was done and pressure tested and working and covered by a 2 year guarantee ,the first time I got it wet it steamed up and stopped working. It was then returned on the 15/11/2019 to the same Preston shop for repair under your 2 year guarantee ,today 04/02/2020 I have been informed that they cannot now seal it water tight because of a problem with the crown wheel which now does not seal due to the tube not fitting the hole . But when I collected it in October I was told that it had passed a pressure check and working fine , how can it seal then but not now? please advise on the action you are going to take to sort out the watch as a non waterproof watch is not what I brought into you to have repaired. A quick resolution would be appreciated as this has been going on since July. i have since been informer that they cannot now seal the watch and that they will send it to tag at my cost even though they garanteed it sealed in october and the respone to emails is very slow.