“I really do not know where to start with this dealership . It is a super posh garage with a lovely cafe and the people on the ground are lovely. The Aftersales service is sooooo bad and I have had some really appalling service . The latest experience was so bad I threatened to sue . That aside , even their valeting is just disgraceful . They cleaned half the back seat but not the other because it had blanket on it . Boot untouched . These little things tell you how much they don’t care ! I wouldn’t dream of buying a car from them because one knows that one wouldn’t get any help post sale . Their response below is a typical PR response which many companies use . It is standard and they have no desire or intention of helping and they do not give a flying F about customer satisfaction or service . I am genuinely stuck because I want to change my car - but don’t want to have to deal with them again .”
“Buying BMW 4 has come with ongoing issues. I always gave Maidenhead BMW the benefit of my patience. Then I am told we can't fix your vehicle stop start, EGR Cooler issues noise, air con. Maidenhead BMW Aaron tried to give me the vehicle sounding like tumble dryer. I see all the so called great reviews from other customers. But none the customers had my experience for number of years. Darren Williams CEO of Styner talks of the customer services are of exceptional importance OF quality. I was very ill with cancer, Maidenhead BMW made me travel, then tried to return the vehicle even worse than received. NOW NOT FIXABLE. They cannot fix there vehicles. More than fifteen times to fix the same issues. It's just not good enough. Not even an apology.”
“Once again this dealership has canceled my service booking for the third time and told me I can re book or arrange my own transport as a customer has failed to return the only loan car they have on site.”
“Disgraceful customer service. I ordered a brand new car in Jan 2021, waited nearly two years for delivery then they cancelled the contract and just refunded my deposit. If I have to order the same vehicle again I’ll be £10k out of pocket given the price rises since my original order. They just don’t care about customers or contracts!”
“I bought a BMW M4 Comp online on 31 July 2022 from Sytner Leicester, was told it was in showroom condition and in fact was the centrepiece of there own showroom, travelled from Kent to Leicester to pick it up and to say I was disappointed was an understatement, the car had damage to the front bumper, rear bumper, drivers door, alloy wheels & was dirty, salesman Denil Chauhan had not got the plates ready or filled it up as promised. I had negotiated a £350 discount on a £40k purchase and the discount meant it had to be invoiced on the last day of the month, so sales manager walks over, promises to get the car brought back to Leicester on a low loader, loan me a car, repsray both bumpers completely, touch up the door, have the car professionally valeted by an outside company as their on site detailers we’re not very good apparently, providing I paid for the car that day, foolishly i did ! Sytner put it in writing to say what they would do, subsequently set a collection date of 19th August and a few days later cancelled it saying it was too expensive for them to do what they had promised. They did give me the option of someone driving it to Leicester putting 250 miles on the car for no reason which I turned down, they then asked me to drive for an hour to another Sytner Dealer and they would carry out the work there, again not what we agreed on the contract.
I contacted BMW Uk thinking they would intervene but they were as useful as a chocolate teapot.
Sytner Leicester have now offered a full refund, I am just awaiting confirmation that all my related costs for the return will be met, I am sure they will send this however, it remains to be seen if they are actually telling the truth this time, the truth and Sytner BMW seems poles apart.
Buying a new car should be an occasion to be enjoyed, knowing what I do now I would suggest to anyone reading this that you walk away if the car is not 100% acceptable to you, lies are easy and cheap to the Car dealers.”
“So i thought this was just sytner group merc cheltenham but looks like sytner in carlisle and even ringing mercedez benz themselves have given me the worst customer experience i have ever had in 30+ years of buying stuff, not just cars. There attitude to me as a customer was disgusting to even having one of their salesman gloating on the phone while i was trying to make a complaint. I wish it was just 1 thing that was the issue but everything i have gone to them with each time the customer service was appauling. I will never deal with this organisation again and if i can keep my friends, family and work colleagues away from mercs i will. Yes i know everyone's experience is different and am sure there are loads of happy people but this is my experience and mine alone. 0 out of 10 for customer service..never ever use again...and when they send you reviews around customer service you never ever hear back so whats the point...I was asked to send contact details so they could discuss my issues and never even got back to me.. Appauling service”
“Terrible company, they bodged a repair on my BW M5 leaving me with a £12,000 repair bill. The car was like a boomerang, spending more time at Sytners than in my driveway. The sales staff are pushy and only want to deal with you if you want to take out finance.”
