I bought a BMW M4 Comp online on 31 July 2022 from Sytner Leicester, was told it was in showroom condition and in fact was the centrepiece of there own showroom, travelled from Kent to Leicester to pick it up and to say I was disappointed was an understatement, the car had damage to the front bumper, rear bumper, drivers door, alloy wheels & was dirty, salesman Denil Chauhan had not got the plates ready or filled it up as promised. I had negotiated a £350 discount on a £40k purchase and the discount meant it had to be invoiced on the last day of the month, so sales manager walks over, promises to get the car brought back to Leicester on a low loader, loan me a car, repsray both bumpers completely, touch up the door, have the car professionally valeted by an outside company as their on site detailers we’re not very good apparently, providing I paid for the car that day, foolishly i did ! Sytner put it in writing to say what they would do, subsequently set a collection date of 19th August and a few days later cancelled it saying it was too expensive for them to do what they had promised. They did give me the option of someone driving it to Leicester putting 250 miles on the car for no reason which I turned down, they then asked me to drive for an hour to another Sytner Dealer and they would carry out the work there, again not what we agreed on the contract. I contacted BMW Uk thinking they would intervene but they were as useful as a chocolate teapot. Sytner Leicester have now offered a full refund, I am just awaiting confirmation that all my related costs for the return will be met, I am sure they will send this however, it remains to be seen if they are actually telling the truth this time, the truth and Sytner BMW seems poles apart. Buying a new car should be an occasion to be enjoyed, knowing what I do now I would suggest to anyone reading this that you walk away if the car is not 100% acceptable to you, lies are easy and cheap to the Car dealers.