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Richer Sounds Reviews

3.4 Rating 150 Reviews

59 %

of reviewers recommend Richer Sounds

Company Reviews

3.4

Based on 150 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	Greater than 60%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Email:

sales@richersounds.com

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Richer Sounds 5 star review on 9th May 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We purchased our tv in March last year after shopping around. We opted for richer sounds based on a recommendation and due to their extended warranty. From the get go the tv didn’t work well, and would freeze on a regular basis. The only way to get it working again was to unplug at the mains and start again. We tried going through technical support but the problem persisted. Eventually we rang richer sounds and asked them to fix it under our warranty to be told we had to go via the manufacturer who said they’d take it away for a minimum of 7-10 days to repair it during which time we’d have no replacement. We questioned this with richer sounds who said they’d give us a courtesy tv for £200! Eventually and after much deliberation they offered to take our faulty tv as the deposit and gave us a courtesy one. Our tv is a 50” smart tv and they gave us a 32” which quite frankly looked ridiculous, but worse still when we got it home and set it up the smart features didn’t work! We rang immediately to be told they’d never give out a faulty tv and more or less accused us of lying. They also said that after a whole day of using our faulty tv there was nothing wrong with it and we’d made that up too. We told them it didn’t happen every day but might happen five times on some days, but again they were having none of it. The manager on the phone was quite frankly rude and defensive, not remotely sympathetic. We’ve driven a 20 mile round trip twice this weekend and sacrificed time with family. Who would do that if there wasn’t a problem? We’re so disappointed and feel at a loss now, and have been left with the faulty tv after all. Appalling.”

Posted 4 years ago

“I purchased a TV from Richer Sounds end of November in their "Black Friday" sale* for a room which was being decorated in December. Once Xmas was out of the way I opened and set up the new TV for use in early January. The picture was poor as blacks were not displaying and contrast was too low. As such I called Richer Sounds after sales customer help line as was hoping for some technical assistance. I explained the issue to the less than happy customer adviser. I did not receive any technical assistance re picture settings etc. at all and was solely asked to confirm if I was unhappy with the purchase, which I did. I was then told only option would be a 15% restocking fee + paying courier fee (as was purchased online) to return the TV for credit note, not for refund (I actually wanted to exchange for a different TV set). The TV was as new and I still had all of the packaging. Further, and to make matters worse, I stupidly believed the prices in Richer Sounds Black Friday sale* would be the lowest they offer but today I checked the TV on the Richer Sounds website and saw they are selling it for £50 less than they were in the Black Friday sale*. So all in all I bought a TV which was not fit for purpose, then received zero technical assistance and then on trying to return the TV (just over 30 days due Xmas period) was told would be 15% restocking fee plus courier fee. John Lewis would never. AVOID Richer Sounds and shop with John Lewis for a FAR (x 1 million) more pleasant and professional experience. * for 'sale' read 'price increase'”

Posted 4 years ago

“Shopped with Richer Sounds for over 20 years now, each year the service has gotten noticeably worse. In days gone by they were easily the cheapest and offered the best guarantees but many other shops now offer similar packages. What's gone down hill awfully though is the customer experience and the after sales, want to demo a £1,000 TV, no, because they won't open a box, trial a 4k TV with an SD source, no. Find a fault with the tv, spend months emailing customer service who take a week to respond and just ignore all of your comments in the last mail, yes. It's a real shame but Richer have finally turned into their competitors.”

Posted 4 years ago

“I want to thank Daniel ,for the excellent service I received from your Kingston Branch ,will definitely return.”

Posted 4 years ago

“Decided to buy new TV. Knew what we wanted and went to local branch to order. Lee very quickly sorted out the order. Few days later advised when TV in store and picked up with help provided taking TV from shop to car. Had problem setting up TV. Dan from shop walked 10 minutes to our house from the shop to assist. Dan helped us out, saved us a lot of time and effort. Didn't leave until all up and working. Exceptional efficient, friendly service much appreciated.”

Posted 4 years ago

“A company that has never lost sight of how it attracts its customers. Still great value and brilliant customer relations.”

Posted 4 years ago

“Poor Scanning Sensitivity I recently purchased the Tibo 1435 DAB tuner, my former Denon FM/AM tuner developing faults after 25 year’s service. Whilst the sound quality is good, it is often affected by what seems to be a weak DAB signal in my area and reception is prone to interference even though it receives its signal via a roof-mounted, omni-directional DAB aerial. Even after performing a factory reset the auto scanning system will not pick up BBC national stations or even my local BBC radio station (Stoke). It will, however, pick up BBC stations in Derby, Liverpool, Hereford & Worcester and even BBC Wales. I can only receive BBC national stations, 1,2,3, etc, by means of manual tuning. Furthermore, when eventually manually tuned to a national station it will not store them on any of the nine preset buttons. The unit, of Chinese manufacture, comes with no comprehensive user instructions and one has to resort to a poorly written online booklet. Anyone considering a new tuner should give the Tibo 1435 a wide berth.”

Posted 4 years ago

“Great prices, service and delivery”

Posted 4 years ago

“Very polite staff, respond to emails quickly. Definitely buy from them again”

Posted 4 years ago

“My new shop for all things tech! Super helpful too, amazing value.”

Posted 4 years ago

“Talking to my neighbor the other day and I remembered Richer Sounds. Nearest branch to me these days seems to be the Southgate one so I popped in for some new headphones. It's a lot newer these days and loads of TVs but the service I remember was still there. Good prices and helpful staff, glad to see things are still being done the right way in some high Street stores.”

Posted 4 years ago

“Originally purchased an AG9 which went faulty after 3 days so decided to swop it for a 55xg9505 instead as i wasn't too keen on oled jitter, so I'd previously spoke to the store who said they had 1 new one in stock, went to the store to collect it and noticed it had an lg laminated advertisement stuck to the box which was removed promptly didn't think anything of it, got the tv home started to unpack first thing noticed the mains lead and plug were not wrapped up including the cable tie retainer already clipped inside the back of the tv dead giveaway already, then thought cannot be bothered going back to the store this was my 4th trip already, then started to unwrap the screen which the blue little tape tabs were damaged so it's obviously been peeled off already and then fingerprints on the screen lol, by this point i thought I'd keep it if there was no damage to screen and the fact i got the tv £100 cheaper with a discount code and the fact it has a 6 year warranty, but i will not be making anymore purchases from sounds if this is standard practice.”

Posted 4 years ago

“Hi I’ve put a review up for richer sounds The service was amazing and they rectified my problem by refunding me some of the amount for the TV bracket that I brought so services top-notch”

Posted 4 years ago

“Awful service. Bought an LG 43 inch TV on the 12th Sept, arranged set up 23th. Did not like the look of the set compared to my Samsung series 4 40 inch. The LG also refused to work with my hdmi cable and aerial connection. Reboxed it as new with all packaging but told by Chris the Chester shop manager that he would deduct 15 percent off my refund. The item was as new but he claimed that it was now classed as used as it had been taken out of taken he box. The small print is very misleading and is not in the customers favour. Great at selling things but awful at taking things back. Judging by other reviews they seem to be an awful company to deal with. The manager seemed to be making the rules up as he went along. Going to the shop things day to thrash it out. Paul on their service desk advised it's managers discretion to fully refund. I fully intend to escalate things today pending my visit to the shop. BM Bromborough”

Posted 4 years ago

“My Panasonic 65in oled 2018 model TV has faults.was offered a replacement of 2019 range.the this was next day taken away and refused to honor.spike to head office .the ban I spoke to was fude arrogent.spoke over me cut me off.dissmissed Panasonic's views and Panasonic approved repair center as not knowing what there doing.also found my warranty richer sounds had stated. They registered when bought had not been .registered ..when asked manager of store bought from he stated I always tell the customer to do this.never said that to me so blaming me I'm just shocked iv always recommend deed richer sounds I just won't refund and ilnever use them or recommend d them again .”

Posted 4 years ago

“Richer Sounds are fantastic, swapped over a faulty CD player no quibble in their Swiss Cottage office. Always reliable. Cheers, Mr Khan”

Posted 4 years ago

“Best ever service, upgraded my ancient Hi Fi at the London City branch. I tend to listen to rousing speeches recorded onto vinyl records along with hearty brass band music and what they recommend was just the job. Thanks! J”

Posted 4 years ago

“My girl friend bought Yamaha hifi from Richer Sounds. Delivery was perfect. The hifi failed to set up after I followed the instructions. I returned the item to the Chelsea Richer Sounds store and was told because the box had been opened I would have to pay a 15% charge. The hifi was in my possession for about 3 hours and from my perspective it just didn't work as it should have done. I accepted the reduced refund as this experience was very frustrating and a waste of my time. I would not recommend buying anything from this store.”

Posted 4 years ago

“took my money but unable to supply the item ordered, very difficult to get a refund. don't waste your time with this company”

Posted 4 years ago

“Absolutely fantastic”

Posted 4 years ago

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Richer Sounds is rated 3.4 based on 150 reviews