I purchased a TV from Richer Sounds end of November in their "Black Friday" sale* for a room which was being decorated in December. Once Xmas was out of the way I opened and set up the new TV for use in early January. The picture was poor as blacks were not displaying and contrast was too low. As such I called Richer Sounds after sales customer help line as was hoping for some technical assistance. I explained the issue to the less than happy customer adviser. I did not receive any technical assistance re picture settings etc. at all and was solely asked to confirm if I was unhappy with the purchase, which I did. I was then told only option would be a 15% restocking fee + paying courier fee (as was purchased online) to return the TV for credit note, not for refund (I actually wanted to exchange for a different TV set). The TV was as new and I still had all of the packaging. Further, and to make matters worse, I stupidly believed the prices in Richer Sounds Black Friday sale* would be the lowest they offer but today I checked the TV on the Richer Sounds website and saw they are selling it for £50 less than they were in the Black Friday sale*. So all in all I bought a TV which was not fit for purpose, then received zero technical assistance and then on trying to return the TV (just over 30 days due Xmas period) was told would be 15% restocking fee plus courier fee. John Lewis would never. AVOID Richer Sounds and shop with John Lewis for a FAR (x 1 million) more pleasant and professional experience. * for 'sale' read 'price increase'