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"Pyrettaslair sells items that they don't have and never ship then do everything possible to keep your money. They are experienced THIEVES who know and play all the games. From purchase to PayPal stepping in to force the full refund, 130 days (4 months 8 days). Wasted emails to and from D. Barnes, Louisa x, James, and many emails with no name at all totaled 16. ONLY mentally and emotionally unstable scamming lying cheating thieves at Pyrettaslair. ALL I CAN DO IS WARN YOU TO AVOID THEM AT ALL COST!!! DONT BUY FROM THEM!!! If you have already made the mistake of purchasing from them you can ask PayPal to step in and they will fix it. Case facts with email backup listed below,
I placed the order on April 4th and received a confirmation email saying shipment would be 28 days of payment... wait, what?!?! That was not stated during purchase. Also received an auto email saying they don't respond to any emails for 48 hrs. That was the only honesty from this horrible scamming company! Jun 10th (67 days later) I sent an email asking where my product was. 2 days to respond and they said it was out of stock and I should have received an email which I did NOT. I requested a refund. They started stalling and asking stupid questions just to stall, do you want us to send the refund to PayPal? What name at PayPal? What email at PayPal? I answered each time and again I asked for a refund. Count them, 12!!! ridiculous emails later they said they would send a refund but PayPal would take 14 days to get it to me. Another stall and another LIE! PayPal does not have a 14 day waiting period. 18 days later on July 23rd, I email again saying it has been over 14 days and no refund. No response but the next day I received a PARTIAL refund and here we go again! I contact them yet again asking for my full refund. They say "I can confirm that every penny we received with your payment would have been returned to you" as if I don't know that I didn't get a full refund. Several frustrating emails later I tell them this is beyond ridiculous and I will be more than happy to visit their location so we can discuss this face to face. That's all I said, to which they responded I had threatened them and it was against the law and the safety of their people was very important and they would call the police on me. It was a clear intimidation tactic. It's an old scam, crooks cheat people and steal money then act like law-abiding citizens who use the law try to get good people to back off so they can keep the stolen cash. I was not going to play this game and immediately corrected them pointing out that no threats had been made and I only said we could discuss this face to face instead of going through another dozen emails and having to wait for 48 hrs for them to give another excuse. That's when it hit me; PayPal has customer service that will step in when thieves use their service to cheat people. WOOHOO!!!!! I signed up with PayPal back the first week they started and still remember the 5% investment plan they had. During all those years I have never made a claim against anyone but this company is clearly VERY EXPERIENCED cheating good people. I made a claim and on Aug 11th and guess what?! with no further emails to them, Pyrettaslair emailed me on Aug 12th (so they can respond in less than 48 hrs) saying they received a complaint from PayPal and wanted to offer a solution. NOW GET THIS!!! they had the audacity to say they would send a full refund to close out the PayPal claim but wanted me so I agreed to send it back to them. I refused to respond. They had a chance to make it right so I would wait on PayPal to make an unbiased decision. It took a few days for PayPal to review the transaction but they decided in my favor and refunded the money stolen by Pyrettaslair. Moral of the story is if you have money you don't need and your life is too relaxed, go ahead and spend over 4 months trying to do business with them. Or you can learn from my mistake and stay far far away. Side note; after all this was over and I had my refund; I found the item on eBay for $25 cheaper. Just saying!"
"So I made the mistake of attempting to do business with this company without reading reviews. Please do yourself a favor if you're reading this and shop elsewhere. You will save yourself a lot of headach. I tried to buy a wallet and take advantage of their free worldwide shipping. (Lies) I figured since I do in fact live in the world that I qualified seeing how there was no fine print on the page I was ordering off of or anywhere theu the checkout process. International orders take 28 days to process. Paid with PayPal (thank God) I waited over 30 days and shot them an email because I hadn't heard anything from them other than my initial order confirmation and my PayPal confirmation saying they happily took my money. A couple of days later, I got a response saying they were still waiting for me to make my shopping decision. I thought this was weird since I had the free shipping, so I reminded them of this. Nope. This is where my shake down began. You see, I could either pay an additional 50-70 pounds to have my item shipped. But they informed me it was in stock and ready to go if I would just fork over the cash. You see, they claim to be a non profit and all of their proceeds go to animals. This may or may not be true. I have no way to confirm it. I just know that over the next six weeks of me trying to be patient and receive item or my money back, I was scolded for not reading their frequently asked questions page (where their shipping fine print is listed). I was thanked for my interest in donating to their cause (As of they were hoping I would forget about the whole thing so they could just keep my money). Each of the slowly returned emails had an extremely unprofessional tone. They tried to make it personal by accusing me of bringing their customer service reps to tears pointing out the flaws in their entire business practice (likely more lies, but after what they put me thru, I wish that were possible.).
Order date: June 25
Multiple emails with unempowered customer service 8-4 thru 8-21
Attempting to get my money back from the company:8-21 thru 9-2
PayPal case open: September 2
Refund received September 3
Do yourself a favor and don't waste your time with these scam artists. Thank goodness for PayPal!!!
"Still waiting for an order that is four months late. Run around email stating it was shipped and it takes longer for International Mail. This is not true I have waited a month for International orders and I live in the USA. I opened a claim with Paypal but seller told me to close it so she could ship out item and this was after a month of waiting. I was an Idiot and closed the case believing this Liar. Now I want a Refund and she is holding off and ignoring me. Even if I don't get a Refund I will spread the Word to not Shop at Pyretta's Lair or Liar is what it should read. Bad Customer service. Should be locked up for robbing People's hard earned money. Very Sad"
"I wish I would have read the complaints before ordering from them. I have been going back and forth with them concerning an order on March 18th. I keep getting the run around and my emails take days to get a response. Granted they always say I can get a full refund if I don't want to continue my wait but what happens when i ask for a full refund. They state I will take two weeks to get my money back! Then they attempt to emotionally harrass me by stating "...Sorry that you chose not to continue with your order this time, but thanks so much for your interest in our work to raise money for rescue animals anyway." What the heck is this? So terribly unprofessional. Given what I have read, I can only hope my full refund will come. I have started a dispute with Paypal but even that takes 20 days before I can make a claim. I feel like I have been made a fool of . So sad a company like this continues to exist and take advantage of honest consumers."
"I'm in the midst of trying to extract a refund from these people. I ordered a t shirt at the end of November 2015, assuming it would show up in time for Christmas. Christmas came and went, no shirt. This is now the end of January, and still no shirt and after around 20 of the most tedious, inane emails back and forth with Louisa, I still don't have the shirt or my money back. I requested a refund over a week ago--nothing happened except three more runaround-style emails with Louisa asking one question in each one, with 3 days or so in between each email. I don't have time for this nonsense, so I went to Pay Pal this afternoon and opened a dispute. I'll be escalating it to a claim if there is no refund within a week's time. I've written another review on Trustpilot, which, like this site, is full of the same sorts of comments about Pyretta's Lair and the scam they've got going. Needless to say, I will never shop there again and will be writing reviews and notifying friends and family of this dodgy "business"."