I wish I would have read the complaints before ordering from them. I have been going back and forth with them concerning an order on March 18th. I keep getting the run around and my emails take days to get a response. Granted they always say I can get a full refund if I don't want to continue my wait but what happens when i ask for a full refund. They state I will take two weeks to get my money back! Then they attempt to emotionally harrass me by stating "...Sorry that you chose not to continue with your order this time, but thanks so much for your interest in our work to raise money for rescue animals anyway." What the heck is this? So terribly unprofessional. Given what I have read, I can only hope my full refund will come. I have started a dispute with Paypal but even that takes 20 days before I can make a claim. I feel like I have been made a fool of . So sad a company like this continues to exist and take advantage of honest consumers.