Protect My Property Reviews

4.73 Rating 118 Reviews
94 %
of reviewers recommend Protect My Property
Merchant Metrics
Customer Service
Communication Channels
Telephone, Email
Queries Resolved In
Under An Hour
Read Protect My Property  Reviews

About Protect My Property :

We install and maintain a wide range of tailored security systems, including alarms, CCTV and access control units.

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0800 004 999



11 Silver Fox Way
Cobalt Business Park

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Anonymous  // 01/01/2019
Excellent service from Paul. Call before hand, care of property, pleasant and cheerful attitude and Covid19 measures - mask, gloves, distancing and sanitising surfaces. Also helpful with advice.
Posted 2 days ago
System fully sorted now Paul very good and friendly and good Covid 19 practices
Posted 2 days ago
Awful company, refuse to refund 78 year old widow when they did not cancel agreement and kept on taking money.

She has proof she called and wrote in but they cannot find call recording or letter she sent in so are refusing to refund the money. £100 is a lot of money to her.
Posted 1 month ago
Ms. Rhodes emailed us on 17th April 2020 to advise that she wished to cancel her agreement and asked for a refund from December 2019, advising that she had sent a letter to us at that time. We do not dispute that Ms. Rhodes sent the letter or made a phone call to us, however, all cancellations need to be in writing as per our terms and conditions, and as we have not received a letter we are unable to process a refund.

As a gesture of good will as we appreciate that this is very frustrating for Ms Rhodes we offered to refund the direct debit payment which was taken during her 30 day cancellation period, however, this was refused.
Posted 3 weeks ago
Had our annual service undertaken by engineer named Rob, he rang well in advance to tell us when he would be with us and introduced himself on arrival. He was very professional and extremely thorough, he also made sure we were aware of all work undertaken and spent time checking that we were aware of all the facilities on the system and how to use them.
He was very considerate, pleasant and a great ambassador for the company. Excellent service.
Posted 4 months ago
Engineer named Chris serviced my alarm. He had a lovely manner, answered any questions. He arrived promptly and was both professional and personable.
Posted 5 months ago
Fixed the problem. Knowledgeable. Efficient
Posted 5 months ago
A very helpful Darren who called today to do a check on the alarm system at my property. Nothing was too much trouble for him, he was very polite and easy to understand when explaining how he was trying to resolve the matter. I have been with the company for many years and have always been extremely satisfied with the service supplied.
Posted 6 months ago
Our engineer Paul phoned in advance and gave us an accurate arrival time. He worked efficiently and corrected some phone wiring from a broadband engineer. He was very polite and a tidy worker. Credit to the company!
Posted 6 months ago
I have been using this product for 6 months now and am totally happy. Installation was very simple and intuitive. The smartphone app is feature rich and straightforward to use. In the very odd occasions I have needed a little help (mainly user error) the support I have received has been very prompt and efficient. I would recommend this security product and it’s supported smart devices.
Posted 6 months ago
Great service from start to finish.Friendly staff booking appointment.Eng Darren rang to inform me when he would be at my property.Darren did a great job as usual he is a credit to the company efficient and courteous.
Posted 6 months ago
Great service from Darren who came and fixed our alarm. Nothing was too much trouble for him, would highly recommend.
Posted 6 months ago
Great response to a query about our CCTV system. Engineer, David, based in Newcastle branch was excellent in tracing and rectifying a long running problem. Very knowledgeable and tenacious.
Posted 6 months ago
Jason came to service the system and carried out a comprehensive review. He made sure we understood all the functions, very happy with his approach..
Posted 6 months ago
Great service from engineer Mark Fox. Arrived on time, efficient service and answered any questions I had
Posted 7 months ago
Superb service from engineer Darren Halliday. Courteous and efficient. If only all services by other companies were this efficient.
Posted 7 months ago
David first rate engineer courteous and helpful with any issues, ideal representative for your company David
Posted 7 months ago
David was really friendly, efficient and helpful. Took time to help with a query and gave good advice.
Posted 7 months ago
Jason the Engineer came to service my alarm which had an unknown fault. Not only did he investigate the problem but resolved it completely. Jason has a really pleasant and professional attitude and was a real credit to your company
Posted 7 months ago
Had an additional CCTV camera fitted to my system to cover the back garden. Excellent pre instalation survey and subsequent fitting. The engineer David was knowledgeable and installed the camera to a very high standard of work.
Posted 7 months ago
Contract is Feb and Aug service. Missed Aug service, did not reply to email. Telephoned and arranged service for today,
Darren Halliday excellent, found that alarm control unit not connecting to control room, found loose wire, fixed prob. Unknown how low unit not working or if it would have been found in August had they done that scheduled service.
Very pleased with Engineer
Less with Admin side
Posted 7 months ago
Protect My Property is rated 4.73 based on 118 reviews