This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
Courier, Own Driver
Over a month
average delivery time
accurate and undamaged orders
Telephone, Live Chat, Email
Under an hour
queries resolved in
How would you rate
"Ordered my pram on pre-order, was worried it wouldn’t turn up in time as the manufacturers kept pushing the date back. Kerry was excellent and kept in touch with any news she had on the progress of my order. The date the pram manufacturer’s released their orders was cutting close to my due date so Kerry did everything she could to get the company to send my pram the week before they were due to ship to Pram Centre. Kerry secured my pram and it arrived the day after shipping. Very pleased with the service received from Pram Centre, the pre-order dates cannot be helped and would certainly recommend to others."
"At first I reluctant to order from Pramcentre as the Moba Moses basket and stand I wanted were considerably cheaper on their website than others. How wrong I was. My basket arrived as expected and although the stand was out of stock Laura kept my fully informed of the expected delivery date and my stand arrived as expected. However, there was a small stop on the stand missing. I sent an e-mail which was passed to Sandra and the stop and a spare arrived the following day. Well done Pramcentre on a first class service and price. I won't hesitate to buy from you in the future."
"Great range of fantastic products and really friendly helpful staff in store. Delivery was on time and got a call the day before to give a time slot and on the day to be more specific which was brilliant."
"Good product and delivery"
"sounds like if you visit the store itself in Glasgow you get great service, but if you order online you get terrible service
please please read the trust pilot reviews here: https://uk.trustpilot.com/review/pramcentre.co.uk
I ordered my pram June 2018 and it's now Aug 2018 and still no pram. I was told on multiple occasions that it was a delay from the manufacturers which I can appreciate that can be out of their control, but the overall communication and staff knowledge on the phone/live chat was poor.
you have to do all the chasing yourself, to be told it will be here 'mid- end of next week' - which is a line they've used twice on me so I'm assuming it's a copy and paste reply
I would take any dates for pre-order sales on their website with a pinch of salt
yes they have the best offers and prices, but for the grief and hassle it's really not worth it. I now have a newborn at home without a pram and we've been stuck inside waiting for it to arrive. They are really unreliable so I couldn't risk being let down when I hear nothing by 'mid-to end of next week' again
So I decided to get a straight refund and buy elsewhere. When you request a refund, please make sure you get them to process it straight away and you get the email confirmation to confirm it's been done there and then - otherwise you'll be back chasing the accounts team to process it for you, and then it's another 3-5 working day wait for you to see it in your account
record all communications you have with them via email/live chat, and any telephone calls to be confirmed via email of what was spoken so that you have all the proof you need to claim a chargeback via your bank should there be any delays - and if not you have everything detailed to raise a complaint via the ombudsman"
"Thankyou so much for your quick service,I ordered my pram yesterday and it was delieverd today,easy to track and kept me up to date when my pram was going to arrive,I'm very happy with my purchase it was the best price i could find and i will defiently be ordering again from you thankyou"
"We bought our pram and car seat from the Glasgow Pram Centre this weekend. Our sales assistant Amy was amazing; she gave us lots of advice and help while picking and even allowed us to take all the pram bits out to try in the car!
Can’t say much for the aftercare as our order is not due until October but I’m hoping our experience in store will reflect this!"
"Ordered my nursery furniture at the baby show in Glasgow. I phoned them to arrange a date when I was ready for delivery, which they said was fine to do, no hassles. Which was within 2 weeks time. They called to comfirm a date. Then called the day before to let me know if it was going to be an Am or Pm Absolutely no problem- they came at 1.21pm - flat pack boxes straight upstairs and away - all done in 10 mins max. Easy, no issues, would recommend to anyone x"
"Ordered our Nursery furniture from the pram centre. Staff were helpful and friendly and changed delivery date for us so we can be super organised for our wee one. (Order number:43450)"
"Ordered our pram, nursery furniture and snuzpod from the pram centre. On every visit (we made a few) to the pram centre the staff were friendly and knowledgable and nothing was too much bother. Everything was delivered on time and the nursery furniture was taken upstairs for us which was a massive help. Wouldn’t hesitate to use Glasgow pram centre again in the future and will be recommending it to my friends/family."
"Really good range of product and the staff in the chat helped with all my questions (i ordered online) fast delivery a few problems with dpd but nothing to do with this company and they helped me chase them up and get it all sorted will defo be use them again and you should aswell!"
"Amazing choice of product and staff pretty friendly and seemed genuinely interested in you
But i feel sorry for them as they are totally and utterly let down by theafter sales provided
Had a delay on the pram by 3 weeks and had ordered furniture in February and only just about to get it delivered this week (End of july) this 6 weeks after baby born and he was 2 weeks late so a shocking length of time to wait for furniture
They have quoted a number of delivery dates that ultimately were away off
I think there is a massive training need on quoting lead times on products as they are way off every time
We have tried to be patient as it's not the staff fault im sure tgey are trying tgere best but have been left deeply unhappy at the service in the end and highly unlikely we would recommend the pram centre to anyone until the company changes it's delivery services"
"Visited the pram centre on Saturday 14 and Sunday 15 July looking at prams/pushchairs/car seats and crib/moses basket plus other accessories. Lisa was excellent in helping choosing everything. She was very knowledgeable, efficient and went the extra mile along with being very patient with us and our decision making (or lack off)!! We were interested in a number of prams and Lisa gave us a demo on them all and she was really helpful in explaining how the prams worked and what different features each of them had (along with the weight of each which was important to us). Lisa ensured that our eventual preferred pram fitted into the boot of our cars along with providing a demonstration on how to fit the isofix base for the car seat along with the car seat itself.
Lisa was also very helpful and knowledgeable with our search for a crib/moses basket and other accessories. After mulling over things on the Saturday night we returned on the Sunday to make our purchases. Again Lisa was excellent and helped us with the sale. Overall we had a fantastic experience and top service even though the shop was extremely busy both days. We would like to thank Lisa for all her assistance and guidance.
Sales order number: 47503"
"Had my furniture delivered and built up last week from two men Shaun and Ian , service was great very quick , furniture looks brilliant up they also took all rubbish away and offered to hoover any loose mess away will definitely recommend this service and company ! Thanks again pram centre ! Furniture set and pram are both brilliant ! Order number 42653"
"Shaun telephoned myself prior to delivery to notify of time which is always helpful to make sure someone is available in the house. Both Shaun and Matthew were extremely helpful delivering the furniture carefully upstairs and thoughtful of asking for a towel so baby’s bedroom wall wouldn’t be marked. 5 star service :) Also pram centre held onto the furniture at my request. Def recommend this place"
"Have been waiting 6 weeks for my car seat to come and was not informed at any point as to what was going on. I had to phone them to find out that the colour I wanted wasn’t in stock which wouldn’t have bothered me as at this point I would have taken any colour! Very rude staff on the phone also. Very upsetting experience as they never felt the need to inform me at any point of the delays. Please avoid this place!"
"On arrival at the Glasgow Pram Centre (GPC), we were greeted by Amy who said she would help us with choosing prams and isofix car seats. We came in with 4 different prams we were interested to demo. Amy was really helpful in explaining how the prams worked and what features separated one from the others etc. Eventually we made our choice and then started to look at car seats. Again, Amy was very knowledgable and guided us through different seats and how they differ etc.
After we left for a spot of lunch to mull things over, we went back to make our purchases. Amy helped us with the sale and also told us about TAMBA discount which we are members of and didn't realise we could use it at GPC.
All in all a fantastic experience and top service in what is a very busy showroom.
Order Number - 47344"
"Everyone is really friendly and always happy to help."
"The delivery arrived on time and the driver, Shaun was very helpful, carrying the packages upstairs for me. Ordered the Franklin changing table and cot which worked out cheaper than the brand's own store so very happy with the value for money. The delivery took over a month as it was being held in the warehouse at my request."
"Order number 46875
The pramcentre are knowledgable, helpful and reasonably priced. I have been in to look at furniture, peaks and mattresses. So far have bought our mattress from here but we’ll definitely be back to get our pram!"