A minute ago Disappointing and underwhelming… Disappointing and underwhelming experience. Initially booked my appointment for the start of November this was cancelled 1hour before my appointment due to store refurbishment. I was travelling from Ayrshire and was literally leaving the door. Would have thought a store refurbishment was planned and I could have received a little more notice? However I was given a 10% off voucher for my next visit. Rebooked my appointment for December and was told by the sales advisor not to buy because the pram bundle would be included in a January promotion or I would get something free, otherwise I would have bought the pram then. I emailed the shop January 3rd asking what promotions were available on this pram and was told price would be £1117 with discount. The website states they will price match which is true because I have seen it online for £1119 but that doesn’t include any discount or promotion which I was told I was getting. I was then advised this was only discount so confused as to why the sales advisor in December said it would be included in a promotion. Whilst I understand we are living in unprecedented times I still believe some level of customer service should be honoured. This is my first child and I believe buying your pram should be an exciting experience. I always would like to shop local as much as possible but unfortunately on this occasion I will be paying £2 more to buy online from a shop in England.