Phones 4u Reviews

Name: Phones 4u
Address: Phones 4u Ltd, Osprey House, Ore Close, Lymedale Business Park, Newcastle-under-lyme,, Staffordshire
Rating: 3.07

3.1 Rating 644 Reviews

42 %

of reviewers recommend Phones 4u

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Metrics

3.1

Based on 644 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Live Chat, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

0844 871 2253

Email:

socialsupport@phones4u.co.uk

Location:

Phones 4u Ltd, Osprey House, Ore Close, Lymedale Business Park, Newcastle-under-lyme,
Staffordshire
ST5 9QD

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Phones 4u 5 star review on 19th January 2024

James Garvey

Phones 4u 5 star review on 30th June 2023

Allan C Thompson

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Phones 4u 5 star review on 21st April 2023

Graves C Roman

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Phones 4u 5 star review on 12th April 2023

Ian F Jefferson

Phones 4u 5 star review on 3rd March 2023

Brandt Moore

Phones 4u 1 star review on 12th January 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“WOW fantastic customer service...............”

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Posted 9 years ago

“sons iphone stop working after 3 months phones4 u say it damp and ask for £186 to replace then drop to £110. when asked for phone returned so i can send to apple instead gave us a used phone for free and said his phone cannot be returned as apple have it (LIE) as ive checked with apple itself. Will never use again as think they will try and sell on his phone at a big profit.”

Helpful Report

Posted 9 years ago

“Everything done on phone despite going to store.......store can't do anything......silly policy/ way of working”

Helpful Report

Posted 9 years ago

Hi Asma, Thanks for your feedback! I can see that you did place your order over the phone with us. By all means you can still visit your local store if you do need assistance with anything. However, if for any reason an exchange needs to be done on your account then this would be done via the phone/post. This is so we can make sure that your account is kept up to date and noted, and also due to the system it has been processed cannot be completed in store. I'm sorry for any inconvenience that this does cause, but can assure you that if we did need to complete an exchange etc on your account it would be done as quickly as possible for you. Thank you for your feedback on this matter, I will pass this on to the relevant department so it can be considered in future. Thanks, Sam.

Posted 9 years ago

“Have been very impressed so far with all aspects of my agreement”

Helpful Report

Posted 9 years ago

“Renewed contract from Samsung s2 to a note 3 on orange. Took me 4 months of ringing orange to get the right contract I signed up for from phones 4 u/dial a phone. Attempted to get phones 4 u to sort out their mess bit told to go to orange instead. Going tesco mobile next time I think.”

Helpful Report

Posted 9 years ago

Hello Matthew, Thanks for your post! I'm sorry to hear that you had a problem with your contract when you received it. If it was a problem with the tariff and you weren't on the tariff that we agreed to at point of sale we ca help with this. We have a back office team that liaise with the networks closely and they would send across the relevant details needed to the network in order to get this fixed. Thank you for making us aware though as I will pass your comments on. Thanks, Sam.

Posted 9 years ago

“Thanks to phones4U and their misselling me a contract with EE I am now £200 in debt. I asked for an early upgrade on my contract as I was in need of a new phone. I was offered the Samsung galaxy note 3 with a lower monthly payment and a new number, brilliant! Or so I thought. It turns out that this was a new contract and my old contract hadnt ceased and month by month my bill was adding up as it wasn't being paid and the only reason I found out was from having debt collectors letters through my door! I have called orange and there is nothing they can do as they say the fault is with phones4u as they are the ones who have messed me around and this is a common complaint from customers. Thanks a lot phones4u! This is the second time I have been missold something! (The first time I was sold a phone after being told it had certain specs that it didn't have) janinedianne@hotmail.co.uk”

Helpful Report

Posted 9 years ago

“Very disappointed with phones for you. Deceitful and manipulative. Has now caused so many problems with my Contract and payment. Would never use phones 4 U again or suggest you too my friends/family”

Helpful Report

Posted 9 years ago

“Got a phone with EE, paying £50 a month for it to not work outside the house! Total joke”

Helpful Report

Posted 9 years ago

Hello Jessica, Thanks for your post! I'm sorry to hear that you're experiencing problems with your phone and in particular when you're outside the house. I'm not sure if this is a fault with the phone or more of a signal problem, so there are a few things that you can try. If it is a problem with your signal then you will need to speak to EE and escalate this with them. They will be able to complete some in depth signal diagnostics to see if they can improve this - they may even have signal boxes that can help. If it is a fault with your phone then we have a great Tech Team that can help, and they will complete and run tests over the phone with you - their number is 08448 712233. If they are unable to resolve the issue and there is a fault then you are covered by your warranty for a free manufacturing repair at our repair centre. You can get your phone booked in for a repair at any one of our stores or you can call them directly on 08448 712269. Hope this helps. Kind Regards, Sam.

Posted 9 years ago

“Very poor service received from all aspects of purchase, Set me up a new contract when I asked for a upgrade that I was due, told me you couldn't listen to the call but then could all of a sudden when my wife chased it up on my behalf, still have not got a working phone which your staff in store couldn't have been less helpful about. the deputy store manager at Gillingham branch must have seen me in the shop at least 6 times barley acknowledge me and every time looked and me like he just wanted me to go away, and to top it off apparently it is partly my Fault that I didn't notice Web match were setting me up a new contract when not once did they tell me this over the phone which was confirmed after you listened to the call . so overall I'm am disgusted at your service and in future will strongly put people off using P4U unless they want to feel under valued and like no one seems to care about customer service.”

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Posted 9 years ago

“Very happy with the service I received. Many thanks.”

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Posted 9 years ago

“phone delivered on time, but transfer of number to new sim took some time, but assuming this is the networks issue and not phones4u or our updates from phones4u given a low priority?”

Helpful Report

Posted 9 years ago

Hi Michael, Thanks for leaving your comments. I've taken a look at your account for you and I can see that it was an Orange upgrade that you took out with us. There is a 4 day delay on the connection of your new Sim Card, this is an agreement that we have with Orange. It allows you time that way to make sure that the phone is delivered and also everything is transferred so it's not lost. You should find that your old Sim Card is still connected for you, and this should not disconnect until your new Sim Card is connected. Thanks for getting in touch with us. Thanks, Sam.

Posted 9 years ago

“Not good value for money, much better deals can be found elsewhere”

Helpful Report

Posted 9 years ago

Hello Rebecca, Thanks for you comment. We do try and be competitive with what we offer and do look at what else is available in the market. A lot of our contracts/deals do come with free gift and we do run a lot of promotional offers, however, these are subject to availability and change. If you do see something elsewhere, then it is worth mentioning it to our Sales Team and they will try their best to match this for you. Thanks, Sam :)

Posted 9 years ago

“Complete lack of knowledge and information. Not informed that current sim card would be obsolete within 2 hours of agreeing new contract leaving me without any way of communicating if leaving the house. New phone was to be delivered within 2 days, managed to book the day off only to get an email stating phone would be delivered next day!!!! (Boss about as happy as i was) 3 months in and got an email and a letter stating that the insurance i took out had not been put in there system due to an administration error and wasn't covered (even though my bank statements showed otherwise). 4 months in and after numerous calls regarding previous issue they have now changed the insurance claims policy., and after sifting through all the jargon basically they want me to pay a ridiculously large excess for any claim if i had to make one. (will now be cancelled by the end of this month) In short - Phones (never again) 4 me”

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Posted 9 years ago

“After Phones4U telling me a deflated contract price over the phone, and me being completely shocked to see the true price on the contract notes, then refusing to release the phone call recording until after my legal right to cancel had expired, I would never recommend this company to anybody.”

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Posted 9 years ago

“tertretert ert er tert ert ert”

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Posted 9 years ago

“Upgraded over the phone, I wanted to keep my original number which I had for about 15 years, your phone rep didn't listen to anything I said! He was only interested in the sale. Have advised all my friends family never to come to u !!! I did ring to complain and was told I would get a call back - never received !!!”

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Posted 9 years ago

“Excellent & patient staff showed the different phones & what each would do. Transferred contacts & photo's that I wanted saving. Very friendly & helpful.”

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Posted 9 years ago

“Absolute rubbish!!! Wouldn't recommend your business or your life mobile network to anyone....”

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Posted 9 years ago

Hi Nadeem, I'm sorry to hear this and would really like to see if there is anything that we can help with? If you can log onto the Support Site section on our website, on the left hand side there is a Live Chat Facility: http://bit.ly/1qZorf1, where one of our agents will be more than happy to help. Thanks, Sam.

Posted 9 years ago

“I needed my mobile MIC looked at or repaired, it seems the service is built around the sale and not the customer after the sale. My moble continues to offer limited volume, I will not be using phone4u again. Brian Royal 07903063333”

Helpful Report

Posted 9 years ago

Hi Brian, Thanks for getting in touch. I'm sorry to hear that the MIC on your phone is faulty and is affecting the volume on your phone. We can certainly take a look at getting this fixed for you, and with your HTC you do get a 24 month manufacturer warranty. It may be worth speaking to our Tech Team first of all as they will complete some diagnostics and tests over the phone with you first to see if they can resolve this - their number is 08448 712233. If the fault still persists then you can get this sent off for a free of charge repair with our repair centre. To get your phone booked in you can visit your local store or call them directly on 08448 712269 and they will send you out a pre paid bag. I'm so sorry that no one has looked into this for you already and that you've not had the best of service. Thanks for highlighting this to us, as we will make sure it is fedback so improvements can be made going forward. Kind Regards, Sam.

Posted 9 years ago

“Although at the time I thought you had spent time finding me the best deal, I now totally regret not just renewing with O2. The phones took ages to arrive and I was having to pay on my old network as well as new network because of this. I was told I could take an international bolt on only to find one didn't exist. I would never recommend this company. Feel free to contact me at stevedeaville@hotmail.com if you want more info.”

Helpful Report

Posted 9 years ago

Phones 4u is rated 3.1 based on 644 reviews