Complete lack of knowledge and information. Not informed that current sim card would be obsolete within 2 hours of agreeing new contract leaving me without any way of communicating if leaving the house. New phone was to be delivered within 2 days, managed to book the day off only to get an email stating phone would be delivered next day!!!! (Boss about as happy as i was) 3 months in and got an email and a letter stating that the insurance i took out had not been put in there system due to an administration error and wasn't covered (even though my bank statements showed otherwise). 4 months in and after numerous calls regarding previous issue they have now changed the insurance claims policy., and after sifting through all the jargon basically they want me to pay a ridiculously large excess for any claim if i had to make one. (will now be cancelled by the end of this month) In short - Phones (never again) 4 me