Buying a property in a foreign country is a very daunting prospect, no matter how much prior research one does. One Touch Property changed that for us. From our initial first contact, we were well looked after and guided through the purchasing process, being given expert guidance and amazing support every step of the way. A big thank you to Arran Kerkvliet and his team, as well as to all their property partners throughout the UK for their exceedingly professional service, guidance and support. Never once did we feel pressurised or off track, and they introduced us to the perfect properties in our property search. I can only give my highest recommendation to One Touch Property and will definitely be using them again in the future. Kind regards, John French, based in Cape Town, South Africa, purchasing in the UK.
“Helpful company and talked me through all of their investment options. I don't have the money to invest at the moment and just wanted more information. However they gave me the knowledge and when I come to invest it will be through One Touch”
“We have been purchasing property through One Touch for some time now. The consultants are knowledgeable and we never feel under pressure. We chose the investments that were right for us. Of the five investment opportunities that we purchased, four have worked out as planned. There were slight delays on the completion of the one property and the returns not quite as high as anticipated. However, the portfolio as a whole is performing well and we would have no hesitation in recommending One Touch.”
Posted 7 months ago
Hi Leslie, thanks for your review. Investing has an associated risk but we are glad that the majority of our investments have met your expectations.
“One touch property Investiment are not regulated, very high risk and all carry the risk of losing all your money. Before you decide to invest with them, do your own diligence. My partner and I were sold a ponzi scheme, a fraud with Carlauren Care Unit. Do not believe fake 5 stars reviews. Search the web for advice, such bond review or my own Facebook page against bad investments.”
“Had terrible experience with One touch. Turns out they market some properties which are in deep substantial legal problems, without disclosing this to their customers. Beware and Check before you engage with them”
Posted 7 months ago
Hi Assaf, every customer’s experience is important to us.
May I summarise the chain of events:
You reserved a property and paid a reservation deposit. Your conveyancing solicitor raised some queries and the developer’s solicitor unfortunately sent outdated information. The new information presented - which addressed your queries - was ignored and you withdrew from the purchase.
We worked hard to secure a 60% refund of your deposit from the developer. The developer would not refund the full balance of the deposit due to the amount of time his solicitors had spent on the purchase.
We suggested that you raise a complaint with the Property Ombudsman. They reviewed your complaint and concluded the matter as follows:
The Property Ombudsman “have not supported the complaint that has been made and do not consider that the circumstances merit an award of financial compensation.”
We offered to make a contribution towards your next property purchase on stock that we are marketing. We feel that we have taken all reasonable steps to try and help you recover the shortfall in your deposit refunded as a result of your decision to withdraw from the purchase.
Our offer is open, we would love to work with you again and find a property that you are comfortable in acquiring.
“May as well burn your money instead of giving to one touch property investment. We purchased 2 student accommodations in 2017 and they have had constant missed payments, difficulty dealing with collections and will be likely taking a big loss when come to sell. Very few resale agents of these useless pods and all stated unlikely to get back what we paid. Expect a 20-50% loss. My advice stay away from these type of pods and stay away from One Touch fake sales claims, bright website to sucker you in with so called passive investment, easy to manage, increases in value. All lies.
Seems they are trying to moderate their reviews so I suggest reading more up on them on forums such as property tribes, facebook groups such as 'don't touch property' etc. Where many burnt investors from one touch discuss their problems.”
“We purchased a buy -to-let property in Sheffield with the help of One Touch. The broker that they introduced, recommend a good mortgage and the income after expenses cover the monthly payment and service charges. When we have more money to invest, we will use One Touch again. Our consultant, Ben, still keeps in contact with us.”
Posted 7 months ago
Hi Dilip, we aim to provide guidance from start to finish so we are pleased that Ben is keeping in contact with you. Thank you for your review.
“We purchased a care home suite in a specialist nursing home in Greater Manchester in 2016. My own mother was living in a care home and we knew the high costs associated with 24 hour’s nursing care. That is why we felt comfortable with the investment. So far, everything has worked our fine and the monthly income has been used to cover the cost of my mother’s care.”
“I have had a very bad investment with this company purchasing with a care unit. Rents have stopped in April and it seemed that there is a big risk of losing everything. I wouldn’t trust using this company at all”
“It looks like one touch property has been selling care homes even knowing that Carlauren was not paying investors. They promised a legal investigation. But I would suggest all investors to get in touch and get an independent legal advise.”
Posted 1 year ago
We have been proactive in attending to the current situation.
We have instructed a solicitor to look at the best possible options for investors to gain control and recoup their income. Understandably, the best litigation solicitors are busy, we would not want to instruct a legal firm that had a clear diary.
We had respectfully requested a ten day period to obtain some responses from the legal team. Once the legal advice has been obtained we will send this to all of our clients and they can choose to instruct that law firm or obtain a second opinion.
The instruction is not to seek ways to protect One Touch or the developer, but to seek the best possible outcomes for our investors.
“My name's tauseef as I was looking to invest some money in either care home units or student accomadation. I spoke to Thomas who communicated very well and explained what would be best for me answered all the questions as it matched my needs i was very happy to go ahead with. It has helped me financially and in future I would definitely go back to one touch property and expand my portfolio. After the process was smooth no hassle and right now I'm looking forward to earn some returns thanks to Thomas ousby and also one touch property.”