I have purchased two units from different companyes via One Touch. But they both went wrong. It was a terrible experience. One went bankrupt, the other went to administration. One touch knew the company was going to administration, first they said they will help me to get my last rent. But after they said there was nothing they can do. All the money went down the drain. All the contracts, guarantees and buy back is just a joke. Can’t believe that’s happened in the UK. I advise anyone keeping your hard save money, don’t throw to the hand of investment. Don’t believe one single word they said. I really want to make a formal complaint but can’t find how from their website.