“We have insured with you previously so when renewal came up I investigated other companies. There were cheaper options, with some minus points, so I decided your offer was the best I would get. However I would have liked a loyalty discount! I will have to push hard next year !”
“Staff have always been helpful. Although you do need to improve you telephone service. It took me two hours to get through to an adviser in your admin team on Tuesday!”
“Being a complete novice to the requirements I needed to get our business up and running one sure staff were excellent in our needs and nothing was or has been too much trouble and all at a reasonable cost which was very competitive. Would highly recommend ONE SURE”
“Good response from advisor follow on was a bit of a problem , Initial advisor, after quoting and I believe paying , then passed me on to another person who needed to go through a few details. If I remember right they could not see on their screen when I had bought the policies.
Plus I had a number of missed calls but could not get back to the person who had phoned so didn't know if the calls were important or not.
This all sounds like a complaint...it is not, the service was good and friendly, maybe just needs tweeking
Regards
Ken Poole....Tedd Engineering”
