Seems Staveley head are under this banner at the moment, I've used them for a long time and always found them to be reliable, competitive and friendly, however since One Sure have now taken over its the complete opposite. Takes forever to answer the phone, the staff when they do are absolutely clueless and read from a script, everything is either impossible or will at least take another call to someone else and then still be impossible, think they do everything to be as awkward as possible. Even the simplest task of swapping over to another vehicle so mine can get an mot is met with oh we can't do that, God forbid in the time I've been with them that I'd have to claim, there's no way on this earth I'd want to go through that. The last time I swapped a van for a day think it took over 3 hours on a call to sort, then another 2 calls to get the certificate emailed so I could carry on, today's excuse was oh you are not the registered keeper of the vehicle we can't do that....well 12 months ago I wasn't the registered keeper but you took the money, oh and the last 18 years I've never been the registered owner of my vehicles but that's never been a problem to any other company. Come to think of it having no insurance getting caught and dealing with the consequences is a better option than dealing with these. Thankfully my policy runs out next month and I can't wait, the quicker I'm rid of this shower the better....please avoid, at all costs....as for costs they love them too. I've been a courier and using that type of insurance for over 18 years and this is without a doubt the worse company I've had the misfortune to deal with. Got the name right .....ONE thing for SURE......AVOID AVOID AVOID