“The quality of the dresses was ali express at best. They refused to refund me saying it was a sale item and store credit only. This is not true and is contrary to the EU Distance Selling Regulations. If you order something online you have 14 days to cancel the order and receive the refund. They were rude and in fact stopped replying to me and didn't offer and resolution, but then refunded the money so if your policy is legally compliant why did you refund me? Never again”
“Poor quality and poor customer service.I wasn't happy with the quality and look of the dress I ordered, I paid for returns and they sent me a gift card for their site instead of refunding me the money. I messaged them through the site and emailed them asking for a cash refund which I'm entitled to and they ignored both. Worst customer service.”
“Poor quality and poor customer service. I wasn't happy with the quality and look of the dress I ordered, I paid for returns and they sent me a gift card for their site instead of refunding me the money. I messaged them through the site and emailed them asking for a cash refund which I'm entitled to and they ignored both. Worst customer service. Would not recommend.”
“Although it looked lovely on the website, the dress I bought was of very poor quality. The fabric was swim wear like and looked very tacky. The dress also had a bad smell, as if it had been stored in a damp/humid place for months.
I returned my order - which cost me €9 - and was refunded the price of the dress minus the shipping fees... In total it cost me €13.95 for a dress I've never used or worn. Pretty disappointed.
Oh Hello Clothing invites you then to leave a review after your purchase, which I did... They obviously manage each entry and delete if not 5 stars as my review never made it to their website.”
