“I begrudge giving Nova a 1star.
They asked for my insurance certificate whilst I was abandoned with children- Before they would recover my car.
I was on hold for over an hour then trying to chase up without any answer I was given no choice but to pay for a private rescue.
I’ve never written a review before but this situation forced me to do so, just to ensure no one else has to suffer like I did.
I can’t believe in this day and age we are subjected to scam artists like this company.”
“Beware of Nova Direct! I purchased breakdown cover from them, expecting reliable assistance when needed. However, when my car broke down and I needed it to be recovered, Nova Direct failed me miserably. The subcontractor, namely the Claims Manager, heartlessly denied to recover my car, leaving me stranded and helpless.
When I reached out to Nova Direct for help, I was shockingly met with rude and dismissive behavior. Despite paying for their so-called "service," I received absolutely no help when I needed it most. Nova Direct is nothing but an online-based scam, preying on unsuspecting customers with promises of assistance they have no intention of fulfilling.
I strongly condemn Nova Direct for their despicable behavior and lack of integrity. Save yourself the frustration and avoid Nova Direct at all costs. They are not to be trusted, and their so-called "services" are nothing but a sham."”
“I broke down at 2120 I have a silver policy my operator offered local recovery to a CLOSED garage 7.5 miles away I refused to be dumped with a breakdown down car at night in winter until the garage opened next morning. I asked for recovery to my home which is in my policy this was refused as I was offered to be taken to CLOSED garage .I had to pay £240 to be towed home so what is the point in having breakdown policy when you have to pay your self. This company are rouges Iam taking legal advice they are not getting away this.”
“Bought motor excess protection and unfortunately needed to claim on Monday. Was dealt with super quick, got my claims decision (accepting the claim) this morning - less than 2 days later. Very happy”
“This company has a clever way of making money.
You will find them offering a completive rate for insurance on a comparison website, and so you agree and accept.
They will then call you for a "validation call". The purpose of this call is to tell you that the insurance you opted for is withdrawn / no longer available. They will offer you a new deal, several hundred pounds more expensive.
You will, of course, refuse, as this is not what you wanted or agreed to.
They will then agree to refund the money you paid but less a £75 "admin fee" for cancellation, and cite their T&Cs for doing so, even though it is they that cancelled the insurance.
The refund for your money, less £75 takes 8 weeks or more.
You cannot complain as no one responds to you.
Literally money for nothing. Why did I not think of this?!
5 stars for fleecing people, but zero stars for being a reputable company. Sadly, I have to award a minimum of 1.”
