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Nespresso Reviews

2.0 Rating 281 Reviews

22 %

of reviewers recommend Nespresso

Company Reviews

2.0

Based on 281 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 16%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Nespresso 1 star review on 9th April 2024

Nespresso 1 star review on 9th April 2024

Nespresso 1 star review on 9th April 2024

Nespresso 1 star review on 9th April 2024

Nespresso 1 star review on 9th April 2024

Nespresso 1 star review on 9th April 2024

Nespresso 1 star review on 28th December 2023

21

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought a machine 8 weeks ago, broken, did online call and troubleshoot for over an hour, they said had to be sent off for a fault. Came back in post with no info- still doesn’t work- contacted them and they said call up and do the trouble shoot again. You must be joking!!! Refund me or send a new machine. Appalling. Many cheaper coffee machines which actually work are out there!”

Posted 5 months ago

“Quick delivery and great communication.”

Posted 5 months ago

“I have had 2 Nespresso Machines in 3.5 years. Both of them have broken. Nespresso doesn’t want to fix the machine or replace it. The coffee is great but a machine should really last more than 2 years. I have had my keurig for 10 years and no issues.”

Posted 5 months ago

“I placed an order to be delivered on Monday betwee 5PM and 8:30PM (delivery fee $5). I did not receive it yet as we speak. I called customer service, amazing people as usual (I mean it). The person on the phone told me that yesterday was a holiday and that is why I did not receive my order. I did receive confirmation emails that my order was going to be delivered on Monday between 5-8:30PM though. If you order anything from Nespresso online, no need to pay the extra shipping fee to get your coffee, you are not getting it as agreed upon.”

Nespresso 1 star review on 10th October 2023

Nespresso 1 star review on 10th October 2023

Posted 6 months ago

“Delivery and customer service is terrible.”

Posted 6 months ago

“Decent product, but switching to Keurig permanently because they are less expensive and less of a monopoly. Keurig machines are less finicky, so lots of affordable third party pods are available. Also Nespresso is gouging!!! Pods are just over 1/2 the price in Europe AND they sell Nescafe pods in Europe for 20-30 cents a pod. I am over their ridiculous prices.”

Posted 6 months ago

“For such a large company, customer service is horrendous.”

Posted 7 months ago

“My Nespresso machine was a gift so I do not have a receipt and do not know where it was purchased. This machine has broken down and been returned to Nespresso for repair TWICE within 9 months . Nespresso will not replace it. My experience tells it own story.”

Posted 7 months ago

“Six week old machine broke down As more than a month old I had to accept a repair that would take 2-3 weeks or a “pre loved” machine. I’m sure a good company would have replaced with new”

Posted 7 months ago

“£17 a month pod subscription I paused it for 3 months then they suddenly take £68 without permission. DO NOT SIGN UP!”

Posted 7 months ago

“I subscribed for $99 a month with the right to cancel it at any time (BTW the subscription works like this - first the money, then the goods - that is, the company does not lose anything). Decided to cancel subscription a few months ago. It did not work on their website, and calls were not answered within 40 minutes. Then I just canceled PayPal payments (keep in mind that I haven't had any unpaid items or other debts). Now they have blocked my account and require me to pay for 2 months of a subscription, for which I did not receive anything from them. Where is the logic here? They just lost a client.”

Posted 8 months ago

“Overrated machine and expensive pods. The ONLY way to buy pods is through Nespresso or via Amazon with limited choices. No local source is available. And they have carrier delivery problems now. I am going back to the kcup machine. MAYBE in 2030 when the verturo patent expires and they have humility I will try again…but more than likely they will be replaced.”

Posted 8 months ago

“Delivery service is so bad, been waiting over 10 days. Need to find another provider”

Posted 9 months ago

“One of the worst companies to deal with. I purchased a machine from them the sne900, after three months the machine stopped working. Every time I call for a repair the machine comes back to me even more damaged and the original issue hasn’t been fixed. You call them and someone fakes sympathy and says someone will call, and of course no one ever does. You can’t talk to a manager cause it’s their policy, how convenient. Honestly will never ever use this company. Right now my firm is sending a legal letter to them for the damage. luckily I took photos before they picked it up 3 times. I suggest everyone does the same because they can be very dishonest.”

Posted 9 months ago

“Bought a Coffee Machine which stated it came with a free Aeroccino. Aeroccino didn't arrive, spoke to customer services who told me they just hadn't updated the promotion and it was no longer valid so I couldn't get part of the set up I have bought. So far no-one has tried to help, very poor customer service and aftersales care for what should be a premium company.”

Posted 9 months ago

“Nespresso’s customer service has worsened over the last 3 years. Significantly. I was promised a same day delivery on the 15th of the month. By the 17th of the month I was still waiting for my confirmation email. I called Nespresso and the rep couldn’t understand the issue. She’s overseas and thought I was still in a 24 hour window. I said no, and I do not even have a confirmation email. That went nowhere with her too. I called a second time, and had a bad connection. I called a 3rd time and the guy new I had an issue and realized the Scottsdale store never sent. He helped. The Scottsdale store is inside a mall. Ni went there one day during business hours to get my coffee. They posted a notebook paper on the door and said sorry had to close early. That’s not allowed at malls. Must have them same hours as all stores, but they didn’t care. Saving money for a real espresso machine.”

Posted 9 months ago

“I do like the tasted of Nespresso Vertuo. I had the NEXT machine. The downside is the cost. At $1+ per coffee I am back near Starbucks coffee shop prices at 2 cups per day. The problem is competition. Until the patent runs out there will be nothing but Nespresso and Starbucks-licensed capsules. It's a shame. I bought another machine for my RV, a Keurig with Multi-stream. It is so much better than the regular Keurig. That's my go to until Nespresso makes other decisions or the patent runs out.”

Posted 9 months ago

“Placed an order on May 31, 2023 and that order was never received. Called Nespresso and they replaced the order in June 8, 2023. Today’s date is June 21 and and order still not delivered. Order was not invoiced whatever that means. Customer service was short and I placed the order again (3rd time). Love this coffee but will find an alternative.”

Posted 10 months ago

“The changed their shipping to something called Lasership a while back. Terrible service. Love the Nespresso coffee and the machine, but the delivery "service" is wretched. I'm giving up on Nespresso because I'm tired of dealing with delivery issues. Damaged product, late deliveries, packages left in the driveway in the rain. In the latest delivery problem (not received), I've tried contacting Lasership by text, email, and live chat to no avail. Finally, I contacted Nespresso and cancelled my order--the Nespresso agent was very nice and helpful. Lasership, not so much.”

Posted 10 months ago

“Absolutely appalling service. I have the Nespresso Subscription and pay £45 per month. The machine is included in the subscription. However the water tank is leaking rendering it unusable. Nespresso have sent two wrong parts out so far (the lid rather than the tank). I am therefore paying the subscription without the use of the machine. No offer of compensation. No offer of a loan machine. Extremely unhappy”

Posted 10 months ago

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Nespresso is rated 2.0 based on 281 reviews