The changed their shipping to something called Lasership a while back. Terrible service. Love the Nespresso coffee and the machine, but the delivery "service" is wretched. I'm giving up on Nespresso because I'm tired of dealing with delivery issues. Damaged product, late deliveries, packages left in the driveway in the rain. In the latest delivery problem (not received), I've tried contacting Lasership by text, email, and live chat to no avail. Finally, I contacted Nespresso and cancelled my order--the Nespresso agent was very nice and helpful. Lasership, not so much.