How would you rate
"Excellent value for money and good quality items"
"Wide range of products and really helpful customer service assistants"
"Order took a week when it should have been next day. Had to return some items as sizing was HUGE. They don’t answer phone or reply to emails. Customer service is worse than BT....... yes worse than BT.
Still waiting for a refund 3 weeks later."
"Excellent quick service and fantastic boots. Really pleased with them."
"Bought a pair of neoprene men's wellies. Supposed to be of good quality and ideal for country walks. First pair leaked badly within 3 weeks. Eventually given replacement pair and lo and behold they leaked badly within 3 weeks. Shocking quality!!!"
"Fabulous clothes great quality and super prices"
"bought 2 item , got delivered only one.
missing return label from the packaging i am unable to return it.
Offered replacement for missing item 2 weeks and no item.
slow reply on emails..... absolute waste of time.
quality of product is really bad."
"Very good quality clothes and footware for all seasons. Always receive very good customer service in both my two local stores."
"I was given a mountain warehouse waterproof jacket for Christmas - apparently cost over £150
It had its first real test this tea time in a snow / sleet storm while waiting for a bus
The jacket is not waterproof as advertised and the outer layer seeped water
Definitely upset because my children bought me this
Now I have to return it - I have all the paperwork for it thankfully"
"I bought boots and other outdoor clothes in an online sale. The items were very favourably priced. They all arrived promptly, securely packed but without excessive packing, were exactly what I was expecting, and have worn very well."
"I am still chasing payments for items which were out of stock. I purchased a pair of boots in early December and when they did not arrive I phoned only to be to,d they were out of stock, had no email to tell me that. I ordered another pair and they said they would refund me for the pair I did not receive, I still have not received the refund even though I have spoken to them twice and emailed them three times. On top of that, I looked back through my Mountain Warehouse account and noticed another item which I purchased in May which was also out of stock and they have not paid me that either nearly 7 months later. Really dissapointed Mountain Warehouse."
"Shocking company. Nobody answers emails. Nobody answers the phones. Miss-advertised products stay miss-advertised.
Unfortunately I made the mistake of ordering 2 products from this company and I am unable to return either, and I will be contacting trading standards to let them know they are not fulfilling their obligations."
"Fast delivery, top quality item although I had my doubts as it was heavily discounted (I expected some fault with the item due to this). Amazing value for my buck."
"Great clothes at sensible prices"
"Products are sold as being discounted but in fact the quality of the product is reflected in the price - LOW. Reasonable value if you accept that you're getting a low quality product at a low price."
"Always happy to help, no pressure to buy. Friendly staff"
"20% off on already discounted items, bought a beautiful blue space ship coat for my nephew who is now toasty warm for the winter."
"Good range of stock and great prices!"
"Ordered 2 jackets as wasn't sure which I preferred and cannot at the moment get to a store .
The items arrived within 2 days.
Returning Item easy .
"The delivery was very quick and the jackets are well priced."