I used to be a fan of mountain warehouse and can remember ordering from them at least 4 times in the last 12/18 months. On 28 April I ordered two items, one a val ski backpack 25l. Lovely pack and ordered with plenty of time to spare before my next trip. The second item is one of the silly little things one add on for free shipping, a flashlight. Today, on 8 May, 11 days after purchase only one item arrive. Not my backpack, only the flashlight. On contacting customer service I am first told it was delivered and then when I contact them again the pack was out of stock. No problem, send me a similar black pack and make sure its in time for my trip. Customer service try to send me the ugliest orangy cheap looking bag I have ever seen. This is not acceptable people. Back to amazon I go...